Remote Project Manager: Deployments & Client Success

Fortra; Oregon; Ibrido; USD 80.000 - 90.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health, dental, and vision coverage

401(k) enrollment

Flexible PTO

Tuition and personal enrichment

ID Theft Protection Program

Descrizione del lavoro

Fortra is seeking a Project Manager to lead deployment projects with customers and consultants through the entire lifecycle. You’ll translate business objectives into actionable project activity, manage requirements, and ensure successful delivery and customer satisfaction.

The role requires strong project coordination, usage of scheduling and reporting tools, and the ability to maintain 85% utilization. Some travel may be required, and a PM qualification is preferred.

Competenze

• Bachelor’s Degree or equivalent work experience.
• 2+ years leading multi-phased projects.
• 3+ years in customer service/facing industries.
• PM qualifications such as PMP/Prince2/APM/ITIL.
• Strong analysis and interpersonal skills.
• Ability to manage multiple tasks and timelines.

Mansioni

• Manage ~20 deployment projects with varying scope.
• Define project scope, goals, and detailed plans with customers.
• Ensure on-time deployment and high quality for customer and Fortra.
• Coordinate internal and external consultant teams.
• Maintain regular stakeholder communications and reporting.
• Build strong customer relationships to ensure outcomes.
• Maintain project controls for risks, scope, and schedule.
• Train customers on Fortra products and services.
• Predict risks and escalate issues to ensure success.
• Maintain utilization target of 85% or greater.
• Travel may be required.

Conoscenze

Project management

Stakeholder management

Customer service

Time management

Risk management

Team collaboration

Communication skills

Formazione

Bachelor’s Degree or equivalent

PM certification (PMP/Prince2/APM/ITIL)

Strumenti

Project scheduling tools

Reporting tools

Descrizione del lavoro

Fortra is seeking a Project Manager to lead deployment projects with customers and consultants through the entire lifecycle. You’ll translate business objectives into actionable project activity, manage requirements, and ensure successful delivery and customer satisfaction.

The role requires strong project coordination, usage of scheduling and reporting tools, and the ability to maintain 85% utilization. Some travel may be required, and a PM qualification is preferred.