Client-Facing Deployment Project Manager

Fortra; Eden Prairie (MN); In loco; MXN 600.000 - 900.000; Tempo pieno

Descrizione del lavoro

Fortra is seeking a Project Manager to lead customer deployments and guide a team of consultants through the full deployment lifecycle. You will translate customer objectives into actionable project activity, coordinate across functions, and ensure on-time, high-quality delivery.

The role requires strong project coordination experience, knowledge of project scheduling and reporting tools, and a proactive approach to risk management. Some travel (<5%) may be required.

Competenze

• Bachelor’s degree or similar work experience is required.
• Formal Project Management qualification such as PMP / Prince 2 / APM / ITIL Transition is required.
• Minimum of 2 years leading multi-phased projects, ideally transitioning customers to service in a matrix environment.
• Minimum of 3 years in customer service/facing industries.
• Proven experience on complex, dynamic, fast-paced projects, adapting to roadblocks while maintaining momentum.
• Strong analysis skills and ability to evaluate requirements and modify solutions.
• Excellent interpersonal skills and ability to build relationships inside and outside Fortra.
• Commitment to customer service with proactive risk management and timely decisions.
• Ability to motivate and influence customers and third parties to deliver on dependencies.

Mansioni

• Manage ~20 deployment projects with varying scope.
• Define project scope and goals with customers and build detailed plans.
• Ensure on-time deployment with high quality for customer and Fortra.
• Coordinate internal and external consultant teams to meet goals.
• Provide regular stakeholder communication on project progress and quality.
• Build strong customer relationships and ensure high satisfaction outcomes.
• Maintain rigorous project controls for constraints, risks, and schedule.
• Develop deep knowledge of Fortra products to train customers for best use.
• Predict risks, capture issues promptly, and use escalation processes to achieve successful outcomes.
• Maintain utilization target of 85% or greater.
• Occasional travel (<5%) and other duties as assigned.

Conoscenze

Analytical skills

Interpersonal skills

Project coordination

Time management

Customer focus

Team collaboration

Formazione

Bachelor's degree or equivalent

PM qualification (PMP/Prince2/APM/ITIL)

Strumenti

Project scheduling tools

Reporting tools

Descrizione del lavoro

Fortra is seeking a Project Manager to lead customer deployments and guide a team of consultants through the full deployment lifecycle. You will translate customer objectives into actionable project activity, coordinate across functions, and ensure on-time, high-quality delivery.

The role requires strong project coordination experience, knowledge of project scheduling and reporting tools, and a proactive approach to risk management. Some travel (<5%) may be required.