Manager Service Delivery (Remote in US)

Jobs via Dice

Houston (TX)

Remote

USD 93,000 - 110,000

Full time

14 days+

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Benefits offered by this job

Flexible vacation policy

Company-provided computer

401K company match

Benefits starting Day 1

Job summary

A leading company in healthcare innovation is seeking a Manager Service Delivery to oversee project delivery and manage resources effectively. This remote role offers career advancement opportunities and a supportive environment with comprehensive benefits starting from Day 1. Ideal candidates will have strong leadership skills and experience in healthcare technology.

Qualifications

5+ years of experience in project management.
Experience in healthcare technology or pharmacy operations.
Ability to motivate diverse teams.

Responsibilities

Oversee project delivery and manage resources across teams.
Define project scope, goals, and deliverables.
Provide weekly project and resource status updates.

Skills

Leadership

Communication

Project Management

Healthcare Technology

Education

Project Management Certification (PMP, PMI-ACP)

Tools

Microsoft Project

Smartsheet

Resource Plus

Job description

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Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell offers opportunities for career growth, valuing contributions, work flexibility, learning, and development.

Summary

As a Manager Service Delivery (Remote in US) at Gainwell, you will leverage technology to improve health outcomes for vulnerable communities, working with innovative solutions to healthcare challenges. Your responsibilities include overseeing project delivery, managing resources across teams, and ensuring projects are completed on time, within scope and budget, using tools like Microsoft Project, Smartsheet, or Resource Plus.

Your role in our mission

Lead planning and execution of projects across business, clinical, or IT units
Define project scope, goals, deliverables, timelines, and milestones
Manage project risks, budgets, and change control processes
Coordinate internal and external resources across departments
Utilize resource planning platforms to forecast, assign, and optimize team capacity
Partner with team leads to resolve resource conflicts and align staffing with demand
Maintain real-time capacity and resource utilization reports
Serve as liaison between project sponsors, stakeholders, and teams
Provide weekly project and resource status updates
Lead resource review and project prioritization meetings

What we're looking for

Leadership or supervisory experience in support services, project leadership, or program management in tech industries, with ability to motivate diverse teams
Understanding of healthcare technology, PBM, or pharmacy operations for project and budget management
Strong communication skills to build relationships and resolve resource conflicts
Project management certification (PMP, PMI-ACP) with at least five years of relevant experience
Familiarity with capacity modeling, time tracking, or workforce analytics

What you should expect in this role

Travel opportunities (0-10%)
Full-time, permanent salaried position
Career advancement opportunities
Benefits starting Day 1 (medical, dental, vision)
Company match 401K and other benefits within months
Flexible vacation policy after 90 days
Company-provided computer
Remote work with minimum broadband speeds of 24 Mbps download and 8 Mbps upload
Video cameras required during interviews and orientation
Application deadline: June 1, 2025

Salary range: $93,000 - $110,000/year, varies by region and experience. Gainwell offers a supportive environment with benefits, development programs, and a focus on healthcare innovation.

Additional details