Remote Programs & Fulfillment Operations Coordinator

NORTHWEST OPEN ACCESS NETWORK; Spokane Valley (WA); On-site; USD 76,000 - 105,000; Full time

Benefits offered by this job

Defined Benefits Retirement Plan

457b Optional Plan

Medical, Dental and Vision

Paid Leave

Paid Holidays

Job summary

NoaNet is seeking a Business & Fulfillment Operations Program Coordinator to join our Spokane-area team. The role supports cross-functional coordination across Business Operations, Order Fulfillment, OSP, and partner broadband programs, handling project coordination, admin tasks, and reporting.

You will assist with onboarding, activations, order processing, customer communications, and KPI reporting while using Box, Monday.com, NetSuite, and COS/MSS tools.

Qualifications

• Bachelor’s degree in Business, Telecommunications, Project Management, Communications, Marketing, or related field; equivalent experience considered.
• Two to five years of experience in telecommunications, operations, project coordination, customer support, or related fields.
• Strong organizational, communication, and customer service skills.
• Experience with Monday.com, Box, Camvio, COS Systems, NetSuite, and Microsoft 365 preferred.
• Ability to manage multiple projects and priorities in a fast-paced environment.
• Availability to travel as needed

Responsibilities

• Coordinate departmental projects, service delivery activities, and operational initiatives across Business & Fulfillment Operations.
• Track project timelines, milestones, action items, and status updates while supporting leaders and project managers.
• Support customer onboarding, service activations, order processing, and customer experience initiatives.
• Provide overflow support for order inquiries, quotes, service requests, and customer communications.
• Maintain project documentation, records, repositories, and operational files utilizing Box and other business systems.
• Support workflow administration and coordination activities within Monday.com.
• Assist with administration and operational support activities within Camvio, COS Systems, and related OSS/BSS platforms as it relates to NoaNet Community Broadband.
• Support operational processes and reporting activities associated with NetSuite and other business systems.
• Prepare operational, customer, project, and performance reports for leadership review.
• Assist with KPI tracking, dashboard maintenance, and business performance reporting.
• Coordinate recurring meetings, agendas, communications, and administrative activities.
• Identify opportunities to improve workflows, documentation practices, reporting processes, and customer experience.

Skills

Project coordination

Customer service

Communication

Organizational skills

Education

Bachelor’s degree in Business, Telecommunications, Project Management, Communications, Marketing, or related field

Tools

Monday.com

Box

Camvio

COS Systems

NetSuite

Microsoft 365

Job description

NoaNet is seeking a Business & Fulfillment Operations Program Coordinator to join our Spokane-area team. The role supports cross-functional coordination across Business Operations, Order Fulfillment, OSP, and partner broadband programs, handling project coordination, admin tasks, and reporting.

You will assist with onboarding, activations, order processing, customer communications, and KPI reporting while using Box, Monday.com, NetSuite, and COS/MSS tools.