Remote Program Operations Coordinator

Road Scholar; Boston, Northern (MA, KY); Hybrid; USD 28,000 - 37,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with match

PTO 20 days + holiday week off

Job summary

Road Scholar is hiring a Program Operations Coordinator for a remote, full-time position. You will support the Programs Team across Domestic, International, and Afloat programs to ensure smooth operations and high NPS scores.

You will coordinate logistics, manage vendor relationships, and respond to customer inquiries with proactive problem-solving. The role requires 2–3 years of relevant experience, strong organizational and communication skills, and the ability to work in a fast-paced

Qualifications

• Bachelor's degree or equivalent experience preferred.
• Proactive, motivated with results orientation.
• Experience in fast-paced environment managing multiple priorities and deadlines.
• Strong relationship management with internal/external stakeholders.
• Analytical and detail-oriented with excellent communications.

Responsibilities

• Support multiple Operations Managers on up to 25 program itineraries across diverse product lines and types.
• Manage timelines and deadlines with accuracy and organization.
• Coordinate logistics (hotels, field trips, transfers, meals, staff) for 25+ programs.
• Assist with vendor contracts and budget adherence.
• Respond to customer service requests with clear, timely communication to support enrollments.
• Analyze enrollments and space to maximize capacity within deadlines.
• Troubleshoot and resolve program issues; escalate when needed.
• Assist pre-program briefings and post-program reconciliations of finances.
• Collaborate with Program Administration to ensure timely distribution of materials and reports.
• Develop knowledge of program content to serve as a regional resource.
• Occasionally attend programs and work related events; travel may be required.

Skills

Organized

Proactive

Relationship management

Analytical skills

Communication

Teamwork

Systems proficiency

Multi-tasking

Education

Bachelor's Degree

Job description

Road Scholar is hiring a Program Operations Coordinator for a remote, full-time position. You will support the Programs Team across Domestic, International, and Afloat programs to ensure smooth operations and high NPS scores.

You will coordinate logistics, manage vendor relationships, and respond to customer inquiries with proactive problem-solving. The role requires 2–3 years of relevant experience, strong organizational and communication skills, and the ability to work in a fast-paced