Coordinator, Program Operations - Central Programs (Remote Opportunity!)

Road Scholar; Boston (MA); Remote; USD 30,307; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

20 days PTO annually

Remote work flexibility

Paid Holidays (14)

Retirement Plan with company match

Unlimited On-line Training

Job summary

A nonprofit organization based in Boston is seeking a Coordinator for Program Operations. The ideal candidate should have strong organizational and communication skills, as they will support multiple Operations Managers in managing logistics for various educational programs. This remote position offers competitive pay of $22.40/hr, 20 days PTO annually, and additional benefits such as medical insurance, retirement plans, and unlimited online training. Join an inclusive team committed to educational travel for older adults.

Qualifications

• 2-3 years of relevant experience in a fast-paced environment required.
• Pro-active and motivated individual with results-oriented mentality.
• Strong system skills in a complex environment.

Responsibilities

• Support Operations Managers on up to 25 program itineraries.
• Coordinate program logistics including hotel and travel arrangements.
• Respond to complex customer service requests with clear communication.

Skills

Organizational skills

Relationship management

Analytical skills

Problem-solving skills

Communication skills

Education

Bachelor's Degree or equivalent experience

Job description

Coordinator, Program Operations – Central Programs (Remote Opportunity!)

Road Scholar is the nonprofit world leader in educational travel for older adults. Our mission is to inspire adults to learn, discover, and travel. With thousands of programs across the globe—including in‑person, online and on the water—we believe curiosity is the key to a well‑lived life.

We are committed to fostering a culture of inclusivity and belonging, valuing a wide range of perspectives and experiences. We also strive to be environmentally sustainable and reduce our environmental impact for future generations.

About The Role

Join our fast‑paced Programs team and be part of one of the nation’s most dynamic not‑for‑profit organizations. The Coordinator, Program Operations is an integral member of the Operations Team, working closely with Operations Managers, external educational partners and vendors to ensure smooth operations of Road Scholar Programs – Domestic, International and Afloat. Road Scholar offers a remote‑first work environment. The compensation for this non‑exempt hourly position is $22.40/hr.

Please submit a cover letter with your resume telling us why you are interested in the position.

You Will…

• Serve as a key resource, supporting multiple Operations Managers on up to 25 program itineraries spanning diverse product lines and program types.
• Manage and balance multiple timelines and deadlines simultaneously, ensuring accuracy, organization, and timely delivery of program needs.
• Independently manage the coordination and confirmation of program logistics, including hotel accommodations, field trips, transfers, meals, special needs and additional program staff for 25+ assigned programs.
• Support the negotiation and vendor management of contracts and agreements for services, adhering to each program and vendor budget.
• Independently respond to complex customer service requests with clear and timely communication, addressing program questions and special requests while supporting and encouraging participant enrollments.
• Daily analysis of enrollments and space allotments on programs, ensuring optimal use of capacity in keeping with contractual deadlines.
• Independently assess and resolve program issues by reviewing, troubleshooting, triaging, and implementing necessary changes before and during program execution; exercise sound judgment to determine when to elevate complex situations.
• Assist on pre‑program briefings with on‑site program staff.
• Post program review and reconciliation of financial details and invoices for vendors, staff and other program expenses.
• Work closely with the Program Administration and Program Services teams to ensure materials and reports are created and distributed on time and with the highest level of accuracy.
• Develop comprehensive knowledge of program content and destinations to serve as a go‑to resource for assigned regions.
• Will be required to attend and work on certain programs related to the position.
• Ability to manage and maintain work in multiple systems.
• Moderate travel and some evening and weekend work required.
• Additional duties assigned.

You Need…

• Bachelor’s Degree preferred or equivalent experience.
• Organized professional with 2‑3 years relevant experience.
• Pro‑active, motivated individual who is results‑oriented.
• Experience in a fast‑paced business environment with the ability to manage multiple or competing priorities and meet tight deadlines.
• Strong relationship management skills with a focus on proactively identifying and resolving issues in collaboration with internal and external stakeholders.
• Analytical skills and high attention to detail essential.
• Excellent verbal/written communications, interpersonal, and problem‑solving skills.
• Ability to work collaboratively in a multi‑functional team environment.
• Strong system skills; comfortable in a complex environment.

We Offer Competitive Compensation And Excellent Benefits

• Medical, Dental and Vision Insurance
• 20 days PTO annually
• Paid shutdown between Christmas and New Years!
• Ability to work remote!
• Paid Holidays (14)
• Retirement Plan with a company match up to 5%
• Identity Protection
• Unlimited On‑line Training through LinkedIn Learning

Other Information

Interviews will be conducted in early January with an estimated start date of early February.

Road Scholar supports diversity in our staff, participants and programs. An Equal Opportunity Employer Road Scholar values and supports individual differences and strives to create an environment that contributes to the success of both the individual and the organization. As an Equal Opportunity Employer, we consider applications for all positions without regard to race, color, religion, gender national origin, age, sexual orientation, pregnancy, illness, marital or veteran status or disability or any other status protected by applicable law.

At Road Scholar, we are committed to cybersecurity and to providing a safe experience for job seekers. All official communication regarding employment opportunities will come exclusively via email from the official Road Scholar domain or from our applicant tracking system URL recruiting.