Remote Program Manager, Vendor Operations & Optimization

Oscar Health; Fort Worth, Town of Texas (TX, WI); On-site; USD 100,602 - 132,040; Full time

Benefits offered by this job

Unlimited vacation

Medical benefits

401(k) plan

Job summary

Oscar Health is seeking a Program Manager to support vendor management and drive operational improvements across the organization. You will report to the Associate Director, Workforce Management and lead components of the program with cross‑functional partners.

The role is remote, with eligibility for candidates in Dallas, TX; occasional hub interactions may occur as needed. A focus on process improvement, dashboarding, and ensuring effective controls will be key to success.

Qualifications

• 4+ years of BPO program and/or project management experience, creating dashboards and playbooks.
• 4+ years experience in change management and process improvement.

Responsibilities

• Identify optimization opportunities to support program objectives
• Support implementations end to end to ensure success
• Lead certain components of the program
• Partner with other departments and various stakeholders to ensure operational excellence
• Support a successful program end to end through assisting in project plan development, keeping your stakeholders in the loop on status, proactively flagging, managing escalations, tracking and helping to resolve program risks and milestones, and supporting program retros to assess strengths and weaknesses
• Support the tracking and monitoring of controls
• Develop tools and standards to support team programs year over year based on program retros
• Develop meeting materials, track and follow-up on action items, assist with management of all project plans
• Compliance with all applicable laws and regulations
• Other duties as assigned

Skills

Vendor management

Change management

Process improvement

Dashboard creation

Tools

Excel

Sheets

Job description

Oscar Health is seeking a Program Manager to support vendor management and drive operational improvements across the organization. You will report to the Associate Director, Workforce Management and lead components of the program with cross‑functional partners.

The role is remote, with eligibility for candidates in Dallas, TX; occasional hub interactions may occur as needed. A focus on process improvement, dashboarding, and ensuring effective controls will be key to success.