Remote Program Manager, Member Experience & Improvement

Geisinger; Pennsylvania; Hybrid; USD 85,000 - 120,000; Full time

Benefits offered by this job

Healthcare benefits

Domestic partner benefits

Job summary

Geisinger is seeking a program manager dedicated to enhancing member experience by leveraging feedback, metrics, and quality initiatives to improve satisfaction, engagement, access to care, and health outcomes. You will partner across the organization to identify opportunities, implement solutions, and drive continuous improvement that centers members in care and service delivery.

You will oversee program administration, develop budgets, and lead a diverse team while ensuring safety, quality,

Qualifications

• Bachelor's degree required.
• Minimum of 3 years managing people, processes, or projects.
• Strong experience in program management and quality improvement.

Responsibilities

• Provide day-to-day oversight of the program including administration, implementation, supervision, communication and strategy.
• Organize programs and activities aligned with the organization’s mission and goals.
• Develop new programs or expand and manage existing ones to support strategic direction.
• Implement and manage changes to achieve program goals.
• Manage assigned team members including supervision, evaluation and admin duties.
• Develop budgets and operating plans for the program.
• Develop evaluation methods to assess strengths and opportunities.

Skills

Member experience strategy

Data analysis

Performance measurement

Survey analysis

Quality improvement

Process improvement

Root cause analysis

Project management

Cross-functional collaboration

Stakeholder engagement

Communication

Presentation skills

Healthcare operations knowledge

Education

Bachelor's Degree

Job description

Geisinger is seeking a program manager dedicated to enhancing member experience by leveraging feedback, metrics, and quality initiatives to improve satisfaction, engagement, access to care, and health outcomes. You will partner across the organization to identify opportunities, implement solutions, and drive continuous improvement that centers members in care and service delivery.

You will oversee program administration, develop budgets, and lead a diverse team while ensuring safety, quality,