Remote Patient Support Navigator

Geisinger; Pennsylvania; Hybrid; USD 42,000 - 52,000; Full time

Benefits offered by this job

Full benefits starting day one

Tuition reimbursement up to $5,000 per

Wellness program (MyHealth Rewards)

Job summary

Geisinger is seeking a Remote Enhanced Member Supports professional based in Pennsylvania to resolve patient and member concerns, educate on services, and support social determinants of health. The role emphasizes motivational interviewing, problem solving, and coordinating with providers to guide plan of action.

Responsibilities include crisis management, data collection for reporting, and cross-team collaboration to resolve complex eligibility issues while maintaining high patient/member

Qualifications

• Bachelor's Degree in a related field of study (Social Work, Healthcare Administration, Psychology, Public Health, Human Services, or a related healthcare/behavioral health field)
• Minimum of 1 year of related work experience

Responsibilities

• Serves as the primary contact for Enhanced Member Supports Unit, Behavioral Health and network for patients/members/providers.
• Assesses all clinical issues and concerns to assure accurate information is provided promptly to patient/member/provider.
• Manages crisis situations with patients/members and triages appropriately.
• Provides assistance with concerns related to social determinants of health.
• Completes resolution for all patient/member/provider concerns and inquiries.
• Provides daily support and direction to patient/member/provider services staff.
• Obtains data on callers’ needs for use in monthly statistical and activity reports.

Education

Bachelor's Degree in a related field

Job description

Geisinger is seeking a Remote Enhanced Member Supports professional based in Pennsylvania to resolve patient and member concerns, educate on services, and support social determinants of health. The role emphasizes motivational interviewing, problem solving, and coordinating with providers to guide plan of action.

Responsibilities include crisis management, data collection for reporting, and cross-team collaboration to resolve complex eligibility issues while maintaining high patient/member