Remote Program Manager - Global Service Delivery

Global Data Centers Americas, Inc.; United States; Remote; USD 110,000 - 140,000; Full time

Job summary

NTT Global Data Centers Americas, Inc. is seeking a Service Delivery Program Manager to lead global construction initiatives, drive operational efficiency, and standardize processes across geographies.

You will deploy best practices, digital tools, and governance structures to ensure continuous improvement and compliance with SLAs. The role emphasizes cross-functional collaboration, auditing support, and KPI analysis to identify optimization opportunities and align with strategic business goals.

Qualifications

• Bachelor's degree or equivalent in Engineering, Construction Management, Compliance, Business Administration or related field.
• Desirable certifications include ITIL and Six Sigma, and PMP (Project Management Professional).
• Extensive experience in project management methodologies, tools, and practices.

Responsibilities

• Drive operational efficiency and standardization across global construction.
• Identify and implement scalable process improvements.
• Streamline workflows and eliminate inefficiencies.
• Deploy best practices and digital tools to enhance performance.
• Collaborate cross-functionally to align with strategic goals.
• Establish governance frameworks for continuous improvement.
• Support document review and management and control changes to SOPs.
• Facilitate service delivery audits and implement audit recommendations.
• Track and analyze KPIs to evaluate service delivery performance.

Skills

Operational efficiency

Process standardization

Stakeholder mgmt

Governance

KPI tracking

Budgeting

Team leadership

Education

Engineering degree

Construction management

ITIL

Six Sigma

PMP

Job description

NTT Global Data Centers Americas, Inc. is seeking a Service Delivery Program Manager to lead global construction initiatives, drive operational efficiency, and standardize processes across geographies.

You will deploy best practices, digital tools, and governance structures to ensure continuous improvement and compliance with SLAs. The role emphasizes cross-functional collaboration, auditing support, and KPI analysis to identify optimization opportunities and align with strategic business goals.