Remote Program Manager, Dispute Experience & Operations

Jobgether; United States; Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

401(k) match

Comprehensive medical, dental, vision, life, and disability benefits

Generous vacation policy

Annual wellness stipend

Up to 24 weeks paid parental leave

Job summary

A dynamic financial services company is seeking a Program Manager to improve member dispute experiences while enhancing operational efficiency. This remote role involves guiding strategic initiatives to enhance member satisfaction and streamline processes. Candidates should have at least 6 years of experience in product operations and proficiency in SQL and data visualization tools. Benefits include competitive salary, comprehensive medical coverage, and generous paid leave policies.

Qualifications

• 6+ years of experience in product operations, program management, or similar roles.
• 3+ years in card issuer dispute operations with knowledge of Regulation E and Z.
• Proficient in using data for decision-making and experience with data visualization tools.

Responsibilities

• Own and enhance process documentation and member journey maps.
• Communicate data-backed insights on member experience.
• Collaborate with multiple teams to enhance agent performance.

Skills

Data-driven decision making

Process management

Cross-functional collaboration

Communication skills

Presentation skills

Tools

SQL

Looker

Tableau

Microsoft Power BI

Job description

A dynamic financial services company is seeking a Program Manager to improve member dispute experiences while enhancing operational efficiency. This remote role involves guiding strategic initiatives to enhance member satisfaction and streamline processes. Candidates should have at least 6 years of experience in product operations and proficiency in SQL and data visualization tools. Benefits include competitive salary, comprehensive medical coverage, and generous paid leave policies.