Senior Product Manager Payment Disputes

FINBOA Inc.; United States; Remote; USD 120,000 - 156,000; Full time

Benefits offered by this job

Simple IRA with Matching

Bonus based on performance

Competitive salary

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Wellness resources

Job summary

FINBOA Inc. is seeking an experienced Senior Product Manager to lead the strategy, roadmap, and market success of our Payment Disputes product portfolio.

You will translate customer needs, regulatory requirements, and market trends into solutions that strengthen FINBOA’s leadership in dispute management and financial operations automation. You will partner with Engineering, Client Experience, Sales, Solutions Consulting, and Product Marketing throughout the product lifecycle to deliver

Qualifications

• Eight or more years of product management experience in SaaS, fintech, or payments.
• Experience owning strategic roadmaps and leading concepts to launch.
• Solid experience writing BRDs/FRDs, user stories, and acceptance criteria.
• Strong understanding of Agile and software development lifecycle.
• Excellent analytical, written, and stakeholder-management skills.

Responsibilities

• Own and maintain the strategic roadmap for the Payment Disputes portfolio.
• Translate needs into BRDs, FRDs, epics, user stories, and acceptance criteria.
• Prioritize backlog in partnership with Engineering.
• Conduct discovery to identify unmet needs and opportunities.
• Monitor regulatory changes (Reg E, Reg Z) affecting disputes.
• Define and track adoption, retention, and customer satisfaction metrics.
• Lead advisory sessions, beta programs, and feedback initiatives.
• Collaborate with Product Marketing on positioning, pricing, and launch.
• Work with Support to address recurring issues through product improvements.
• Develop business cases for new products and enhancements.
• Support sales opportunities, demos, and RFP responses.
• Validate functionality and support release readiness.

Skills

Roadmap ownership

Agile & SDLC

Stakeholder management

Data-driven analysis

Communication

Influence stakeholders

Tools

Jira

Azure DevOps

Confluence

Job description

Benefits:

• Simple IRA with Matching
• Bonus based on performance
• Competitive salary
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Wellness resources

Senior Product Manager - Payment Disputes

Remote: Must reside in AL, AR, AZ, FL, GA, IL, MA, NC, NY, PA, SC, or TX

FINBOA is seeking an experienced Senior Product Manager to lead the strategy, roadmap, and market success of our flagship Payment Disputes product portfolio.

In this role, you will translate customer needs, regulatory requirements, market trends, and competitive insights into solutions that strengthen FINBOA’s leadership in dispute management and financial operations automation. You will partner closely with Engineering, Client Experience, Sales, Solutions Consulting, and Product Marketing throughout the product lifecycle.

What You’ll Do

• Own and maintain the strategic roadmap for FINBOA’s Payment Disputes portfolio.
• Translate customer, regulatory, and business needs into BRDs, FRDs, epics, user stories, and clear acceptance criteria.
• Manage and prioritize the product backlog in partnership with Engineering.
• Conduct customer, prospect, and internal stakeholder discovery to identify unmet needs and market opportunities.
• Monitor developments affecting card disputes and chargebacks, including Regulation E and Regulation Z, and translate them into product requirements.
• Define and track product adoption, utilization, retention, and customer satisfaction metrics.
• Lead customer advisory sessions, beta programs, and structured product-feedback initiatives.
• Partner with Product Marketing on positioning, pricing input, messaging, and launch planning.
• Work with Client Experience and Support to address recurring customer issues through product improvements.
• Develop business cases for new products and major enhancements.
• Support strategic sales opportunities, demonstrations, and RFP responses.
• Validate delivered functionality and support acceptance testing and release readiness.

What You’ll Bring

• Eight or more years of product management experience in SaaS, fintech, banking technology, payments, fraud, or a related industry.
• Demonstrated success owning strategic product roadmaps and leading initiatives from concept through launch.
• Strong experience developing business requirements, user stories, and acceptance criteria.
• A solid understanding of Agile methodologies and the software development lifecycle.
• Strong analytical, communication, and stakeholder-management skills.
• The ability to influence both technical and non-technical partners.
• Experience using tools such as Jira, Azure DevOps, or Confluence.
• Experience with disputes, chargebacks, fraud, card operations, Regulation E, Regulation Z, or financial operations workflows is strongly preferred.
• Experience supporting banks, credit unions, community financial institutions, or fintech providers is preferred.
• Experience with workflow automation or product commercialization is a plus.

What Success Looks Like

You will deliver a clear, customer-informed roadmap that strengthens the Payment Disputes portfolio and produces measurable business results. Product adoption, feature utilization, retention, and customer satisfaction will improve, while well-defined requirements help reduce engineering rework and support timely delivery.

Position Details

• Employment Type: Full-time, exempt
• Work Location: Remote within a FINBOA-approved state
• Approved States: Alabama, Arkansas, Arizona, Florida, Georgia, Illinois, Massachusetts, North Carolina, New York, Pennsylvania, South Carolina, and Texas
• Schedule: Typical business hours, Monday through Friday
• Travel: Occasional travel may be required
• Job Grade: 117
• Salary Range: $119,767–$155,697 annually
• Incentive Eligibility: Eligible for quarterly bonus

FINBOA offers medical, dental, and vision coverage; a Simple IRA plan with company match; and paid time off.

FINBOA is an equal opportunity employer. Qualified applicants will be considered without regard to any status protected by applicable law. Reasonable accommodations are available throughout the application and interview process.

This is a remote position.