Remote Program & Business Analyst - GRC ZTA

eTelligent Group LLC; Bethesda (MD); Hybrid; USD 75,000 - 85,000; Full time

Benefits offered by this job

Remote eligible

Job summary

eTelligent Group LLC is seeking a Program Operations professional to manage NIH Governance, Risk & Compliance (GRC) ZTA support services. You will keep schedules, records, and reports accurate for a fast-moving program, aligning with defined process controls.

Responsibilities include IMS, risk logs, monthly status reports, and Jira-based gate reviews. Experience with ServiceNow, Jira/Confluence, and Power BI is preferred for metrics and compliance, with NIH suitability a must.

Qualifications

• Bachelor's degree plus 4+ years of program or business analysis, preferably on federal contracts.
• Experience producing monthly status reports and maintaining schedules and risk logs.
• Advanced skills in Excel, PowerPoint, and MS Project.
• Ability to obtain an NIH suitability determination and PIV credential; fluent in English.

Responsibilities

• Maintain IMS updates, action items, risk and issue logs, and meeting minutes.
• Prepare the Monthly Status Report, including performance metrics and the GFE inventory.
• Administer the Quality Control Plan: track definitions of done, three-gate review sign-offs in Jira, comment-disposition matrices, and the five-business-day correction cycle.
• Manage the OCIO ZTA Wiki: Git-versioned pages, each with an owner, version, and review date; quarterly refresh cycles; and a 100% freshness target.
• Run the ZTA help desk queue in ServiceNow. Route questions to the right pillar SME, make sure answers go out within three business days, and turn recurring questions into FAQs.
• Coordinate monthly IC office-hours logistics and track attendance by IC. Distribute the monthly enterprise communications with ISAO and track their reach.
• Maintain the Process Integration Tracker (Subtask 2.3).
• Build Power BI dashboards for delivery, adoption, and ZT maturity metrics, and check every release for Section 508 conformance.

Skills

Program Operations

MS Project

Excel

PowerPoint

SharePoint

Jira

Confluence

ServiceNow

Power BI

Git/Markdown

Education

Bachelor's degree

Tools

MS Project

Excel

PowerPoint

SharePoint

Jira

Confluence

ServiceNow

Power BI

Git/Markdown

Microsoft Accessibility Checker

Adobe Acrobat

Job description

eTelligent Group LLC is seeking a Program Operations professional to manage NIH Governance, Risk & Compliance (GRC) ZTA support services. You will keep schedules, records, and reports accurate for a fast-moving program, aligning with defined process controls.

Responsibilities include IMS, risk logs, monthly status reports, and Jira-based gate reviews. Experience with ServiceNow, Jira/Confluence, and Power BI is preferred for metrics and compliance, with NIH suitability a must.