Program / Business Analyst

etelligentgroup; Bethesda (MD); Hybrid; USD 75,000 - 85,000; Full time

Job summary

eTel seeks a program operations professional to lead the NIH Governance, Risk & Compliance ZTA support services. You will maintain schedules, logs, and reports, manage the Quality Control Plan, and administer the OCIO ZTA Wiki with defined owners and reviews.

You will also run the ZTA help desk in ServiceNow and produce key metrics in Power BI. This role requires 4+ years in federal contracts, NIH suitability eligibility, and strong Excel, PowerPoint, and MS Project skills.

Qualifications

• Bachelor's degree plus 4+ years of program or business analysis, preferably on federal contracts.
• Experience producing monthly status reports and maintaining schedules and risk logs.
• Advanced skills in Excel, PowerPoint, and MS Project.
• Ability to obtain an NIH suitability determination and PIV credential; fluent in English.

Responsibilities

• Maintain IMS updates, action items, risk and issue logs, and meeting minutes.
• Prepare the Monthly Status Report, including performance metrics and the GFE inventory.
• Administer the Quality Control Plan: track definitions of done, three-gate review sign-offs in Jira, comment-disposition matrices, and the five-business-day correction cycle.
• Manage the OCIO ZTA Wiki: Git-versioned pages, each with an owner, version, and review date; quarterly refresh cycles; and a 100% freshness target.
• Run the ZTA help desk queue in ServiceNow. Route questions to the right pillar SME, make sure answers go out within three business days, and turn recurring questions into FAQs.
• Coordinate monthly IC office-hours logistics and track attendance by IC. Distribute the monthly enterprise communications with ISAO and track their reach.
• Maintain the Process Integration Tracker (Subtask 2.3).
• Build Power BI dashboards for delivery, adoption, and ZT maturity metrics, and check every release for Section 508 conformance.

Education

Bachelor's degree

Tools

MS Project

Excel

PowerPoint

SharePoint

Jira

Confluence

ServiceNow

Power BI

Git/Markdown

Adobe Acrobat

Job description

Company Overview:

Over the past 15 years, eTel has delivered essential solutions for the federal government by securing and managing data, providing scalable identity access, modernizing legacy systems, and building high-performance platforms. By integrating new technologies and ensuring reliable operations we help agencies stay prepared for future challenges As a premier technology solutions and services company to the US federal government, eTel possesses longstanding relationships across the federal civilian marketplace. Other customers include the broader Treasury Department, Commerce Department, and State Department.

eTel offers integrated CMMI Level 3 processes, tools, and techniques with innovative, cost-efficient, and secure solutions to address complex challenges. eTel also holds ISO 9001:2015, ISO/IEC 27001:2013, and ISO/IEC 20000-1:2018 certifications, and offers dedicated subject matter experts (SMEs) and thought leaders that possess a deep understanding of customers' environments and challenges.

Work Location and On-Site/Telework Requirements:

Remote eligible, with occasional on-site support in Bethesda, MD as needed.

Citizenship:

U.S. Citizenship required

Clearance:

All staff must obtain NIH suitability and a PIV credential and be fluent in English. Anyone doing risk or vulnerability testing needs a current T2 (BI) or higher investigation.

Salary Range:

$75,000-$85,000 yearly salary

Overview :

You will run program operations for the NIH Governance, Risk & Compliance (GRC) Zero Trust Architecture (ZTA) Support Services task order for the NIH Office of the Chief Information Officer (OCIO). Working in the Program Operations Pod on Tasks 1, 6, and Subtask 2.3, you will keep the schedule, quality records, Wiki, help desk, and reporting accurate for a fast-moving, deliverable-driven program.

Responsibilities :

• Maintain IMS updates, action items, risk and issue logs, and meeting minutes.
• Prepare the Monthly Status Report, including performance metrics and the GFE inventory.
• Administer the Quality Control Plan: track definitions of done, three-gate review sign-offs in Jira, comment-disposition matrices, and the five-business-day correction cycle.
• Manage the OCIO ZTA Wiki: Git-versioned pages, each with an owner, version, and review date; quarterly refresh cycles; and a 100% freshness target.
• Run the ZTA help desk queue in ServiceNow. Route questions to the right pillar SME, make sure answers go out within three business days, and turn recurring questions into FAQs.
• Coordinate monthly IC office-hours logistics and track attendance by IC. Distribute the monthly enterprise communications with ISAO and track their reach.
• Maintain the Process Integration Tracker (Subtask 2.3).
• Build Power BI dashboards for delivery, adoption, and ZT maturity metrics, and check every release for Section 508 conformance.

Tools & Technology Environment :

MS Project, Excel, PowerPoint, SharePoint, Jira, Confluence, ServiceNow, Power BI, basic Git/Markdown, Microsoft Accessibility Checker and Adobe Acrobat.

Required Qualifications :

• Bachelor's degree plus 4+ years of program or business analysis, preferably on federal contracts.
• Experience producing monthly status reports and maintaining schedules and risk logs.
• Advanced skills in Excel, PowerPoint, and MS Project.
• Ability to obtain an NIH suitability determination and PIV credential; fluent in English.

Preferred Qualifications :

• ServiceNow, Power BI, and Jira/Confluence experience.
• Section 508 document remediation experience.
• Exposure to cybersecurity or GRC programs; CAPM, PMI-PBA, or CBAP.
• Current National Institutes of Health (NIH) or U.S. Department of Health and Human Services (HHS) experience is highly preferred.

Commitment to Diversity - eTelligent Group provides equal employment opportunities (EEO) to all applicants without regard to race, color, religion, gender, sexual orientation, gender identity, nations origin, age, disability, genetic information, marital status, amnesty, status as a covered veteran, and any other characteristic provided in accordance with applicable, federal, state and local laws.