Remote Program & Branch Manager - I/DD Services (MS)

Help at Home; Mississippi; On-site; USD 60,000 - 95,000; Full time

Job summary

Help at Home, a leading home care provider, seeks an experienced Program & Branch Manager for I/DD services to oversee client services across Mississippi. You will lead Care Supervisors and administrative staff, ensuring person-centered care, regulatory compliance, and consistent service delivery while collaborating with clinical, intake, and regional leadership.

This remote-based role requires travel to branch locations within MS and emphasizes performance management, operations excellence, and

Qualifications

• Associate’s degree or equivalent social service experience; bachelor’s preferred.
• Experience in managing in-home services or social services.
• Knowledge of program rules and procedures; previous management experience.

Responsibilities

• Organizes and administers all services and office operations with the service areas.
• Implements and interprets service and operations policies, and ensures compliance within state/federal/local and company guidelines.
• Interprets and monitors compliance of EVV operations.
• Performs monthly service calls to approx. 10% of clients to ensure workers are performing to standard and that clients are fully satisfied with services.
• Calculates weekly case counts and enters into tracking system.
• Monitors, analyzes, and reports on key performance indicators and adjusts for meeting Company guidelines.
• Tracks and reviews Branch’s financials to attain profitability.
• Sets weekly goals for staffing, recruitment, and referrals.
• Collaborates with Area Director to set performance standards. Standards may be based on financial and operational goals and required compliance with internal, local, state, and federal policies, procedures, and regulations.
• Maintains liaison with local contracting entity with regard to services and operations.
• Supervises the implementation of trainings in accordance with company/service guidelines, and oversees training of Staffing Supervisors.
• Maintains and develops positive relationships with existing and prospective clients, demonstrating excellent customer service and setting an example for other staff.
• Participates in community activities to promote the organization and to build goodwill.
• Advertises, markets, and promotes growth campaigns to offer services to local AAA, hospitals, and discharge planners.
• Performs other related duties as assigned.

Skills

Leadership

Sales skills

Communication

Organizational skills

Delegation

MS Office

Education

Associate's degree or equivalent

Bachelor's degree preferred

Tools

Microsoft Office Suite

Job description

Help at Home, a leading home care provider, seeks an experienced Program & Branch Manager for I/DD services to oversee client services across Mississippi. You will lead Care Supervisors and administrative staff, ensuring person-centered care, regulatory compliance, and consistent service delivery while collaborating with clinical, intake, and regional leadership.

This remote-based role requires travel to branch locations within MS and emphasizes performance management, operations excellence, and