Client Service Supervisor - I/DD

Inarf; Lafayette (IN); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Weekly pay

No on-call hours

Job summary

Help at Home is hiring an IDD Client Service Supervisor in Lafayette, Indiana. In this role, you will develop and implement Person-Centered Individualized Support Plans (PCISP) and coordinate caregiver schedules while maintaining client records.

The position involves building relationships with clients and caregivers, providing training, and participating in quarterly meetings to review support strategies. No on-call or 24-hour availability is required, making it an ideal role for those seeking a supportive environment.

Qualifications

• Experience in client service coordination or supervision.
• Ability to train and support caregivers effectively.
• Strong organizational skills for scheduling and documentation.

Responsibilities

• Develop and implement Person-Centered Individualized Support Plans (PCISP).
• Coordinate caregiver schedules and maintain client records.
• Build relationships with clients and team members through regular check-ins.

Skills

Relationship building

Client scheduling

Training and mentoring

Documentation skills

Job description

Help at Home is hiring an IDD Client Service Supervisor!

Now offering weekly pay!

At Help at Home, our IDD Client Service Supervisors work with the client and their team to develop and implement a Person-Centered Individualized Support Plan (PCISP). The Program Coordinator is responsible for coordinating caregiver schedules, maintaining client records, and ongoing communication with the client and their team.

NO ON CALL, NO 24-HOUR AVAILABILITY NECESSARY!

Office hours are Monday - Friday 8:30 AM - 5:00 PM, but work hours for this role will vary to support client needs.

Responsibilities

A typical day includes:

Building and maintaining relationships with clients, family members, caregivers, case managers, and team members through regular check‑ins, trustworthiness, reliability, and follow‑through.

Utilizing a relationship‑focused approach to make thoughtful client/caregiver matches.

Providing high-quality training to caregivers on client’s PCISP, including coordinating any additional training required for behavior or risk plans.

Creating and documenting client schedules based on client need, caregiver availability, and PCISP budget/goals.

Attending and participating in quarterly meetings to review client PCISP, design and implement support strategies, and collaborating with the client and their team to reach client goals.

Maintaining excellent records, including documentation in EMR, writing and submitting quarterly and annual reports, incident reports, and risk plans.

Focusing on growth by admitting new clients based on regional goals.

Creating great days and meaningful moments for our clients through dedicated, relationship‑focused care.