Remote Program Analyst — FAA Data & Governance

Network Designs; McLean (VA); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) matching

Paid leave

Paid holidays

Life insurance

Disability insurance

Professional development

Job summary

Network Designs, Inc. (NDi) seeks a Program Analyst to provide analytical, operational, reporting, and coordination support across FAA IT programs, product services, centralized work tracking, governance, and user support. This remote role requires U.S.

citizenship, ability to obtain a Public Trust, and alignment with FAA security policies. Candidates should reside in eligible states and be available during ET business hours.

Qualifications

• Bachelor's degree required.
• Minimum of 5 years of relevant experience.
• Strong written, verbal, analytical, organizational, problem-solving, and cross-functional collaboration skills.
• Ability to work with sensitive or regulated information and follow FAA policies.
• Ability to use FAA-issued accounts and Government-designated collaboration and task-tracking systems.

Responsibilities

• Document and analyze requirements, operating procedures, system information, project data, service metrics, and performance trends across ADO programs and products.
• Maintain accurate trackers, dashboards, status inputs, project records, risks, issues, dependencies, actions, staffing information, and deliverable status.
• Support the Government-approved centralized task-tracking environment as the authoritative source for assignments, priorities, progress, dependencies, risks, and deliverables.
• Assist with reporting and governance activities, including monthly status inputs, meeting records, workforce and utilization data, product performance, and adoption measures.
• Analyze service tickets and user issues, coordinate with product owners and technical teams, and support triage, assignment, tracking, status communication, and closure.
• Develop and maintain FAQs, troubleshooting guides, job aids, onboarding materials, and other knowledge-base resources intended to improve user self-service.
• Support user onboarding, access coordination, communications, training, feedback collection, and adoption of ADO data, analytics, governance, and AI products.
• Apply a working understanding of data systems, APIs, ETL processes, dashboards, and cloud services to communicate effectively with technical and nontechnical stakeholders.
• Protect sensitive and proprietary information and comply with FAA security, records-management, and information-sharing requirements.

Skills

Written communication

Analytical skills

Cross-functional collaboration

Confidential information handling

FAA systems familiarity

Education

Bachelor's degree

Tools

Jira

ServiceNow

SharePoint

Dashboards

Knowledge management

Job description

Network Designs, Inc. (NDi) seeks a Program Analyst to provide analytical, operational, reporting, and coordination support across FAA IT programs, product services, centralized work tracking, governance, and user support. This remote role requires U.S.

citizenship, ability to obtain a Public Trust, and alignment with FAA security policies. Candidates should reside in eligible states and be available during ET business hours.