Remote Program Administrator – Premium Service Center

Convergint Technologies, LLC; Schaumburg (IL); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

10 Company Holidays and Paid Time Off

Medical, Dental & Vision Plan

401K Matching Plan

Tuition reimbursement

Life insurance & Disability Plan

Wellness Program

Colleague Assistance Program

Vehicle reimbursement plan or company车

Tuition reimbursement

Cell phone reimbursement

Paid parental leave

Corporate Social Responsibility Day

Job summary

Convergint Technologies, LLC in Schaumburg, IL seeks a full-time Program Administrator Premium Service Center to open and monitor work orders with local offices, guiding solutions based on customer history. You’ll analyze complex problems, influence profitability, and support quarterly business reviews in a fast-paced, growth-oriented culture.

You’ll join a team that values world-class service, integrity and equal opportunity, fostering a collaborative environment with opportunities for career

Qualifications

• Education: High School/GED or equivalent experience
• Minimum Experience: 3 months relevant experience
• Experience in 1+ of the following industries: electronic, fire alarm & life safety, building automation, and/or healthcare
• Certifications: Must have or be able to obtain applicable state and/or local required industry licenses as required by state law.

Responsibilities

• Open and monitor work orders with local Convergint offices for updates and resolutions.
• Provide direction on solutions based on knowledge of customer requirements and history.
• Analyze complex problems and deliver solutions where precedent may not exist.
• Generate and/or review invoices for service and submit to customers for payment.
• Monitor profitability for work orders and CSPs and participate in strategy meetings to improve profitability.
• Produce weekly, monthly, quarterly financial and/or performance reports as requested.
• Assist in preparing information for Quarterly Business Reviews and participate in presentations.
• Attend weekly status meetings/calls and conduct them in the absence of the Program Manager.
• Assist in creating and implementing processes to improve delivery and profitability.
• Perform other duties and responsibilities as requested.

Education

High School/GED or equivalent experience

Job description

Convergint Technologies, LLC in Schaumburg, IL seeks a full-time Program Administrator Premium Service Center to open and monitor work orders with local offices, guiding solutions based on customer history. You’ll analyze complex problems, influence profitability, and support quarterly business reviews in a fast-paced, growth-oriented culture.

You’ll join a team that values world-class service, integrity and equal opportunity, fostering a collaborative environment with opportunities for career