Remote Profound Platform Specialist: Salesforce & Analytics

Stefanini, Inc; Dallas, Northern (TX, KY); Hybrid; USD 83,000 - 90,000; Part time

Job summary

Stefanini Group is seeking a Profound Platform Specialist for a remote, 3-month contract. The role focuses on supporting the Profound platform, integrating Salesforce CRM, and delivering analytics dashboards. Responsibilities include monitoring workflows, vendor coordination, and data validation.

The candidate should have 3–5 years of SaaS support experience, CRM integration skills, and strong data analysis capabilities. This is a remote contract with no onsite travel required.

Qualifications

• Experience with SaaS application support in enterprise environments.
• Strong knowledge of CRM integrations and data workflows.
• Ability to design and interpret dashboards for business analytics.
• Hands-on experience troubleshooting APIs and data synchronization.
• Proficient data analysis and data validation capabilities.
• Knowledge of Salesforce integration patterns and best practices.

Responsibilities

• Monitor Profound platform workflows and integrations.
• Support engagement and conversation analytics dashboards.
• Troubleshoot synchronization issues with Salesforce.
• Coordinate vendor support and issue resolution.
• Support data validation and reconciliation activities.
• Manage user access and operational support requests.
• Support reporting and business analytics requirements.
• Assist with platform releases and testing activities.

Skills

SaaS support

CRM integrations

Reporting dashboards

API troubleshooting

Data analysis

Salesforce integration

Job description

Stefanini Group is seeking a Profound Platform Specialist for a remote, 3-month contract. The role focuses on supporting the Profound platform, integrating Salesforce CRM, and delivering analytics dashboards. Responsibilities include monitoring workflows, vendor coordination, and data validation.

The candidate should have 3–5 years of SaaS support experience, CRM integration skills, and strong data analysis capabilities. This is a remote contract with no onsite travel required.