Profound Platform Specialist

TechDoQuest; Frisco (TX); On-site; USD 70,000 - 110,000; Full time

Job summary

TechDoQuest is seeking a skilled SaaS support specialist to manage CRM integrations and analytics workloads. You will monitor Profound platform workflows, support dashboards, and coordinate issues with Salesforce to ensure reliable data and performance across enterprise ecosystems.

Responsibilities include data validation, testing platform releases, and providing best-practice guidance. Collaboration with cross-functional teams and vendor coordination are essential for success.

Qualifications

• SaaS application support experience.
• CRM integrations experience.
• Experience with reporting and dashboards.
• API troubleshooting ability.
• Data analysis and validation experience.
• Salesforce integration knowledge.

Responsibilities

• Monitor Profound platform workflows and integrations.
• Support engagement and conversation analytics dashboards.
• Troubleshoot Salesforce synchronization issues.
• Coordinate vendor support and issue resolution.
• Support data validation and reconciliation activities.
• Assist with platform releases and testing activities.
• Provide best practice and industry solutions.
• Advise on out-of-the-box solutions.
• Provide thought leadership and hands-on configuration/development as needed.
• Participate as a team member of the functional team.
• Perform other duties as assigned.

Skills

SaaS application support

CRM integrations

Reporting and dashboards

API troubleshooting

Data analysis and validation

Salesforce integration knowledge

Tools

Salesforce

Job description

Support customer conversation analytics and integrations with Salesforce CRM and related enterprise platforms.Responsibilities Monitor Profound platform workflows and integrations Support engagement and conversation analytics dashboards Troubleshoot synchronization issues with Salesforce Coordinate vendor support and issue resolution Support data validation and reconciliation activities Manage user access and operational support requests Support reporting and business analytics requirements Assist with platform releases and testing activities Required Skills SaaS application support CRM integrations Reporting and dashboards API troubleshooting Data analysis and validation Salesforce integration knowledge Experience 35 years

• Process Flows
• Mentor and Knowledge transfer to client project team members
• Participate as primary, co and/or contributing author on any and all project deliverables associated with their assigned areas of responsibility
• Participate in data conversion and data maintenance
• Provide best practice and industry specific solutions
• Advise on and provide alternative (out of the box) solutions
• Provide thought leadership as well as hands on technical configuration/development as needed.
• Participate as a team member of the functional team
• Perform other duties as assigned.