Platform Analytics & Salesforce Integrations Specialist

TechDoQuest; Frisco (TX); On-site; USD 70,000 - 110,000; Full time

Job summary

TechDoQuest is seeking a skilled SaaS support specialist to manage CRM integrations and analytics workloads. You will monitor Profound platform workflows, support dashboards, and coordinate issues with Salesforce to ensure reliable data and performance across enterprise ecosystems.

Responsibilities include data validation, testing platform releases, and providing best-practice guidance. Collaboration with cross-functional teams and vendor coordination are essential for success.

Qualifications

• SaaS application support experience.
• CRM integrations experience.
• Experience with reporting and dashboards.
• API troubleshooting ability.
• Data analysis and validation experience.
• Salesforce integration knowledge.

Responsibilities

• Monitor Profound platform workflows and integrations.
• Support engagement and conversation analytics dashboards.
• Troubleshoot Salesforce synchronization issues.
• Coordinate vendor support and issue resolution.
• Support data validation and reconciliation activities.
• Assist with platform releases and testing activities.
• Provide best practice and industry solutions.
• Advise on out-of-the-box solutions.
• Provide thought leadership and hands-on configuration/development as needed.
• Participate as a team member of the functional team.
• Perform other duties as assigned.

Skills

SaaS application support

CRM integrations

Reporting and dashboards

API troubleshooting

Data analysis and validation

Salesforce integration knowledge

Tools

Salesforce

Job description

TechDoQuest is seeking a skilled SaaS support specialist to manage CRM integrations and analytics workloads. You will monitor Profound platform workflows, support dashboards, and coordinate issues with Salesforce to ensure reliable data and performance across enterprise ecosystems.

Responsibilities include data validation, testing platform releases, and providing best-practice guidance. Collaboration with cross-functional teams and vendor coordination are essential for success.