Remote Professional Services Consultant

Fortra; Oregon; Hybrid; USD 90,000 - 100,000; Full time

Benefits offered by this job

Health, dental, vision coverage

401(k)

HSA/FSA plans

Flexible PTO

Tuition reimbursement

ID Theft Protection

Job summary

Fortra is seeking a collaborative Professional Services Consultant to deploy our software solutions in the field. This remote-friendly company focuses on building talent across multiple U.S.

regions, with travel less than 20% to support customer implementations. You will deliver customer training, provide services for successful product deployments, develop quotes and SOWs with Sales, and create knowledge base resources to help customers.

Qualifications

• Experience with MFT products or scripting.
• Programming experience.
• CISSP or cybersecurity certifications.
• Experience with Linux and Windows environments; IBM platform a plus.
• Cloud platforms including AWS, Microsoft Azure, and/or Google Cloud Platform (GCP).
• Containerization with Docker.
• SQL experience (MS SQL Server, MySQL, PostgreSQL, DB2).
• Strong analytical skills with the ability to interpret data and provide actionable insights.
• Excellent written and verbal communication.
• Experience collaborating with internal and external stakeholders.

Responsibilities

• Deliver customer training to ensure clients can take full advantage of product features and functionality.
• Deliver professional services to support successful product implementations and customer outcomes.
• Provide training and enablement for Fortra business partners so they can effectively deliver technical services and support to their customers.
• Conduct product demonstrations and proof-of-concept (POC) engagements for prospective customers, showcasing how our solutions address business challenges and requirements.
• Assess customer training and consulting needs and partner with Sales to develop quotes and Statements of Work (SOWs) for services engagements.
• Support and enhance the Customer Lifecycle process, continuously identifying opportunities to improve the customer experience.
• Provide feedback and enhancement recommendations to the R&D team to help improve products and expand market opportunities.
• Travel regionally as needed (less than 20%) to support customer implementations and software deployments.
• Occasionally work outside normal business hours to support customer requirements when necessary.
• Create and maintain knowledge base articles, technical tips, and best practices as needed.
• Consistently conduct yourself in a professional manner and adhere to all Fortra policies and procedures.
• Demonstrate a high level of integrity, honesty, and customer service in all interactions with employees, prospects, partners, and customers.

Skills

MFT experience

Scripting

Programming

Cybersecurity certs

Cloud platforms

Docker

SQL

Analytical skills

Communication skills

Team collaboration

Tools

Docker

Job description

Fortra is seeking a collaborative Professional Services Consultant to deploy our software solutions in the field. This remote-friendly company focuses on building talent across multiple U.S.

regions, with travel less than 20% to support customer implementations. You will deliver customer training, provide services for successful product deployments, develop quotes and SOWs with Sales, and create knowledge base resources to help customers.