Remote Production Training Specialist

Govcio LLC; Oregon; Hybrid; USD 83,000 - 87,000; Full time

Job summary

GovCIO is seeking a Production Training Support Specialist to communicate training materials and troubleshoot RES-related issues for VA VR&E. This fully remote role is based in the United States, requiring strong communication and SME capabilities to support a diverse client base.

The role emphasizes interactive virtual training delivery, data analysis, and collaboration across teams. Applicants should have a communications background, adult-learning knowledge, and the ability to manage

Qualifications

• Bachelor's degree in communications or commensurate experience with training and support systems
• Ability to convey complex technical concepts in simple, easy-to-understand language
• Strong relationship-building skills
• Strong organization skills and efficient time and priority management
• Excellent verbal and written skills with exceptional attention to detail
• Self-directed and proactive, anticipating learner questions and customer needs
• Knowledge and proficiency in adult learning
• Ability to handle confidential and sensitive information with discretion

Responsibilities

• Communicate complex ideas in easy-to-understand terms with both technical and non-technical learners
• Maintain subject matter expertise on system platform and changes
• Provide best-in-class customer service and resolution to client and internal team member questions and requests
• Actively participate in system enhancement meetings and as needed to serve as subject matter expert on updates to systems
• Analyze data discrepancies, identify root causes, and report findings to management for resolution
• Research and resolve customer requests related to RES
• Provide production support for RES, ensuring accurate interpretation and application of program guidelines
• Create any training materials needed based on customer support needs and requests

Skills

Technical communication

Relationship building

Verbal communication

Written communication

Time management

Self-motivation

Adult learning

Discretion/Confidentiality

Education

Bachelor's degree in communications

Tools

Office 365

Job description

GovCIO is seeking a Production Training Support Specialist to communicate training materials and troubleshoot RES-related issues for VA VR&E. This fully remote role is based in the United States, requiring strong communication and SME capabilities to support a diverse client base.

The role emphasizes interactive virtual training delivery, data analysis, and collaboration across teams. Applicants should have a communications background, adult-learning knowledge, and the ability to manage