Remote Production Support Technician

Talanto; Northern (KY); Hybrid; USD 85,000 - 95,000; Full time

Benefits offered by this job

Comprehensive healthcare plans

401(k) match

Discount programs

Educational reimbursement

Job summary

Mortgage Holdings seeks a Production Support Technician to provide production support, analyze and troubleshoot issues, and document processes. The role communicates incident response with other support staff and adheres to company guidelines and regulations.

The target pay range is $85,000 to $95,000. Responsibilities include monitoring nightly data loads, troubleshooting errors, logging incidents, and coordinating with internal and vendor support, while building a knowledge base and improving

Qualifications

• Technical or associate degree or certification
• 1-2 years' IT departmental support or development experience
• Experience with SQL Server (2008+) and SSIS
• Knowledge of ETL concepts and server management tools

Responsibilities

• Monitor nightly data load processes and respond to incidents
• Troubleshoot nightly process errors using server tools
• Log and assign incidents in Service Desk and document fixes
• Coordinate with tier 2 and vendor support to resolve production issues
• Document processes and create a knowledge base for staff
• Perform process development and improvements
• Analyze performance and tune ETL processes
• Monitor server health during off- hours including Citrix, email, FTP, storage, and security

Skills

Analytical thinking

Problem solving

Collaboration

Technical skills

SQL queries

Education

Technical or associate degree

Tools

SQL Server

SSIS

SFTP

Windows Server

SharePoint

Citrix

Job description

7,083 - 7,916 $

Come join our amazing team and work remote from home!

What you’ll do:

The Production Support Technician will be responsible for providing production support . Analyzes, troubleshoots and documents issues and processes. Communicates and coordinates incident response with other support staff as required. Performs all duties in accordance with all company guidelines and applicable federal, state and local regulations wherein the company operates.

The target pay range for this position is $85,000 to $95,000.

• Monitors nightly software data load processes using server management tools and email.
• Analyzes and troubleshoots nightly process errors and failure notices using server management and software development tools and other software utilities.
• Logs and assigns incidents in the Service Desk product, and records incident fixes and other incident analysis.
• Communicates with internal tier 2 support staff and outside vendor support staff as necessary to address production issues and coordinate efforts.
• Documents processes and production jobs in Service Desk, Sharepoint and elsewhere with a goal toward establishing a knowledge base for general understanding by all support staff.
• Performs process development work and process enhancements.
• Analyzes process performance, identifies process improvement opportunities and performs performance tuning on systems and processes to improve overall ETL performance.
• Monitors server health and performance during off hour periods including, but not limit to; Citrix, E-Mail, FTP, Storage Utilization, network uptime, security, and other performance/capacity metrics.
• Strong analytical, problem solving, collaboration and technical skills
• SQL Queries
• Ability to understand, remember, and apply oral and/or written instructions or other information
• Ability to understand, remember, and communicate routine, factual information
• Ability to understand complex problems and to collaborate and explore alternative solutions
• Ability to apply common sense in performing job
• Ability to make decisions that have moderate impact on the immediate work unit
• Ability to organize thoughts and ideas into understandable terminology
• Ability to add, subtract, multiply, divide and to record, balance, and check results for accuracy
• Ability to understand and follow basic instructions and guidelines
• Ability to compose letters, outlines, memoranda, and basic reports and/or to orally communicate technical information
• Ability to express or exchange ideas by means of the spoken word, communicating orally with others accurately, audibly, and quickly

What you’ll need:

• Must be able to work Midnight to late morning shift.
• Must be able to work overtime as needed, including occasional additional days if necessary.
• Knowledge of enterprise solutions using Microsoft SQL Server (2008+), Microsoft Reporting Services or Microsoft Analysis Services
• Experience using enterprise ETL applications such as Microsoft SSIS
• Microsoft Windows Server (2008+)
• Knowledge of SFTP
• Microsoft Exchange (2010+)
• Knowledge of change management
• Technical or associates degree or similar certification or working towards completion of such.
• 1-2 years' experience with IT departmental support or development
• 1-2 years' experience with SQL Server Integration Tools (SSIS) preferred.
• 1-2 years' experience with Microsoft SQL Server Database administration preferred.
• SQL Server and Windows Server certifications preferred

Our Company:

Mortgage Holdings is a holding company whose primary businesses include asset management, mortgages, real estate transactions and real estate logistics. Collectively, the businesses are vertically and horizontally integrated, and provide a broad range of real estate services encompassing nearly all aspects of single-family residential real estate transactions in the United States. Guided by a leadership team with a wealth of industry experience and guided by a consistent philosophy, maintains the necessary infrastructure to ensure stability and maximize value during any market cycle. We hope you'll consider joining our growing team of uniquely talented professionals as we transform residential real estate. To read more visit:

What We Offer:

• Comprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed.
• Access to several fitness, restaurant, retail (and more!) discounts through our employee portal.
• Customized training programs to help you advance your career.
• Educational Reimbursement.

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