Java Application Support Lead

Recurring Decimal

Phoenix (AZ)

On-site

USD 80,000 - 105,000

Full time

14 days+

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Job summary

A financial technology company in Phoenix, AZ is seeking an experienced Production Support Engineer. The role involves providing comprehensive support for banking applications, with expertise in IT Service Management, API technology stack, and batch file processing. Candidates should have at least 4 years of relevant experience, problem-solving skills, and a willingness to work late shifts. The position offers a contract employment type with competitive compensation.

Qualifications

4+ years in production support, ITSM, and related fields.
Proficiency in API technology stack, java, spring, and SQL.
Strong understanding of the banking industry and regulations.
Flexibility to work late shifts.
Excellent analytical and problem-solving skills.

Responsibilities

Implement and manage ITSM processes for service delivery.
Provide comprehensive production support for banking applications.
Utilize monitoring tools to resolve issues.
Develop and maintain automation scripts.
Manage and support batch file processing and release management.

Skills

API technology stack

Batch file processing

SQL

Automation and scripting

Problem-solving

Communication

Education

Relevant certifications in java, ITIL, SQL

Tools

Monitoring tools (e.g., Splunk)

Job description

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Job Description:

We are looking for an experienced Production Support Engineer with 9+ years of expertise in IT Service Management (ITSM), production support, API technology stack, batch file processing, monitoring and support, automation and scripting, SQL, and release management. The ideal candidate will have a background in the banking domain and be comfortable with late shift timing to ensure seamless operations.

Key Responsibilities:

IT Service Management (ITSM): Implement and manage ITSM processes to ensure efficient and effective service delivery.
Production Support: Provide comprehensive production support for banking applications, ensuring minimal downtime and quick resolution of issues.
API Technology Stack: Monitor and support APIs, ensuring they are functioning correctly and efficiently, troubleshooting any issues that arise.
Batch File Processing: Manage and support batch file processing, ensuring timely and accurate execution of batch jobs.
Monitoring and Support: Utilize monitoring tools to proactively identify and resolve issues, ensuring system stability and performance.
Automation and Scripting: Develop and maintain automation scripts to streamline processes and improve efficiency.
SQL: Utilize SQL for database queries, problem analysis, and troubleshooting.
Release Management: Coordinate and manage the release of new features and updates, ensuring smooth transitions and minimal disruptions.
Late Shift Support: Provide support during late shifts, addressing any issues that arise and ensuring continuous operations.
Banking Domain Knowledge: Apply in-depth knowledge of banking processes and regulations to support and enhance banking applications.

Qualifications:

Experience: 4+ years in production support, ITSM, and related fields (incident management, change management, disaster recovery, problem management).
Technical Skills: Proficiency in API technology stack, java , spring, batch file processing, monitoring and support (splunk or other monitoring tools), automation and scripting, SQL, and release management.
Domain Knowledge: Strong understanding of the banking industry, including relevant regulations and best practices.
Problem-Solving: Excellent analytical and problem-solving skills, with the ability to troubleshoot complex issues.
Communication: Strong verbal and written communication skills, with the ability to interact effectively with technical and non-technical stakeholders.
Flexibility: Willingness to work late shifts and adapt to changing priorities and demands.

Preferred Qualifications:

Certifications: Relevant certifications in java, ITIL, SQL, or other related areas.
Tools: Experience with monitoring tools, automation frameworks, and release management software.

Seniority level