Remote Production Support Technician

Carrington Holding Company

Aliso Viejo, Northern (CA, KY)

Hybrid

USD 85,000 - 95,000

Full time

4 days ago

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Benefits offered by this job

Healthcare plans

Discretionary 401(k) match

Employee discounts

Training programs

Referral bonuses

Educational reimbursement

Community grants

Job summary

Carrington Mortgage Holdings is hiring a Production Support Technician to monitor and troubleshoot nightly data loads and ETL processes. The role involves coordinating incident response with internal teams and external vendors, and documenting procedures for a knowledge base to improve support efficiency.

The position supports enterprise: SQL Server, SSIS, SharePoint, Citrix, and Windows Server environments, with a focus on reliability and performance.

Qualifications

Must be able to work Midnight to late morning shift.
Overtime availability when needed.
Experience with enterprise solutions and ETL processes preferred.

Responsibilities

Monitor nightly data load processes and server health.
Analyze and troubleshoot nightly process errors and failures.
Log incidents in Service Desk and coordinate fixes with internal/ vendor staff.
Document processes to build a knowledge base for support staff.
Perform process development and optimization for ETL performance.

Skills

SQL Skills

Analytical thinking

Communication

Team collaboration

Education

Technical or associate degree

Tools

SQL Server

SSIS

SharePoint

Citrix

Windows Server

Job description

Come join our amazing teamand work remote from home!

What you’ll do:

The Production Support Technician will be responsible for providing production support . Analyzes, troubleshoots and documents issues and processes. Communicates and coordinates incident response with other support staff as required. Performs all duties in accordance with all company guidelines and applicable federal, state and local regulations wherein the company operates.

The target pay range for this position is $85,000 to $95,000.

Monitors nightly software data load processes using server management tools and email.
Analyzes and troubleshoots nightly process errors and failure notices using server management and software development tools and other software utilities.
Logs and assigns incidents in the Service Desk product, and records incident fixes and other incident analysis.
Communicates with internal tier 2 support staff and outside vendor support staff as necessary to address production issues and coordinate efforts.
Documents processes and production jobs in Service Desk, Sharepoint and elsewhere with a goal toward establishing a knowledge base for general understanding by all support staff.
Performs process development work and process enhancements.
Analyzes process performance, identifies process improvement opportunities and performs performance tuning on systems and processes to improve overall ETL performance.
Monitors server health and performance during off hour periods including, but not limit to; Citrix, E-Mail, FTP, Storage Utilization, network uptime, security, and other performance/capacity metrics.
Strong analytical, problem solving, collaboration and technical skills
SQL Queries
Ability to understand, remember, and apply oral and/or written instructions or other information
Ability to understand, remember, and communicate routine, factual information
Ability to understand complex problems and to collaborate and explore alternative solutions
Ability to apply common sense in performing job
Ability to make decisions that have moderate impact on the immediate work unit
Ability to organize thoughts and ideas into understandable terminology
Ability to add, subtract, multiply, divide and to record, balance, and check results for accuracy
Ability to understand and follow basic instructions and guidelines
Ability to compose letters, outlines, memoranda, and basic reports and/or to orally communicate technical information
Ability to express or exchange ideas by means of the spoken word, communicating orally with others accurately, audibly, and quickly

What you’ll need:

Must be able to work Midnight to late morning shift.
Must be able to work overtime as needed, including occasional additional days if necessary.
Knowledge of enterprise solutions using Microsoft SQL Server (2008+), Microsoft Reporting Services or Microsoft Analysis Services
Experience using enterprise ETL applications such as Microsoft SSIS
Microsoft Windows Server (2008+)
Knowledge of SFTP
Microsoft Exchange (2010+)
Knowledge of change management
Technical or associates degree or similar certification or working towards completion of such.
1 - 2years’ experience with IT departmental support or development
1 – 2 years’ experience with SQL Server Integration Tools (SSIS) preferred.
1 – 2 years’ experience with Microsoft SQL Server Database administration preferred.
SQL Server and Windows Server certifications preferred

Our Company:

Carrington Mortgage Holdings is a holding company whose primary businesses include asset management, mortgages, real estate transactions and real estate logistics. Collectively, the businesses are vertically and horizontally integrated, and provide a broad range of real estate services encompassing nearly all aspects of single-family residential real estate transactions in the United States. Guided by a leadership team with a wealth of industry experience and guided by a consistent philosophy, Carrington maintains the necessary infrastructure to ensure stability and maximize value during any market cycle. We hope you’ll consider joining our growing team of uniquely talented professionals as we transform residential real estate. To read more visit: www.carringtonhc.com .

What We Offer:

Comprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed.
Access to several fitness, restaurant, retail (and more!) discounts through our employee portal.
Customized training programs to help you advance your career.
Employee referral bonuses so you’ll get paid to help Carrington and Vylla grow.
Educational Reimbursement.
Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates. For more information about Carrington Charitable Foundation, and the organizations and programs, it supports through specific fundraising efforts, please visit:carringtoncf.org.

Notice to all applicants: Carrington does not do interviews or make offers via text or chat

Job Info