Remote Production Support Specialist — Studio Tools

Netflix; San Antonio (TX); Remote; USD 28,000 - 40,000; Full time

Job summary

Netflix is seeking a Production Support Specialist based in San Antonio, USA, who will provide remote support to internal artists and media professionals. With a focus on technical support and client interaction, this role requires 3+ years of experience and a Bachelor's degree.

The ideal candidate will manage support tickets, engage in troubleshooting, and collaborate with various teams to optimize the production environment. Proficiency in English is essential, and knowledge of creative tools is a plus.

Qualifications

• 3+ years of experience in a technical support role.
• Experience supporting small to medium-sized organizations.
• Strong analytical skills to record incidents and analyze impact.

Responsibilities

• Provide remote assistance for production and media software.
• Manage tickets and incidents for Studio Development clients.
• Engage in daily support activities and projects.

Skills

Technical support experience

Client communication

Analytical skills

Proficiency in English

Familiarity with Google Suite

Experience with SaaS

Education

Bachelor's Degree

Tools

Zendesk

JIRA

Aspera

Nuke

Flix

Maya

Job description

Netflix is seeking a Production Support Specialist based in San Antonio, USA, who will provide remote support to internal artists and media professionals. With a focus on technical support and client interaction, this role requires 3+ years of experience and a Bachelor's degree.

The ideal candidate will manage support tickets, engage in troubleshooting, and collaborate with various teams to optimize the production environment. Proficiency in English is essential, and knowledge of creative tools is a plus.