Remote Production Support Engineer - Associate

LinTech Global; Washington (District of Columbia); Remote; USD 70,000 - 110,000; Full time

Benefits offered by this job

Open Paid Time Off

11 Federal Holidays

5 Paid Sick Days

Company-paid Life/AD&D

Health Insurance

Job summary

Dexian Government Solutions is seeking a Production Support Engineer-Associate to remotely support the EPA ICIS contract in Washington, DC. The role focuses on monitoring production processes, troubleshooting issues, and aiding in deployments to ensure continuous ICIS operations.

You will work with developers, QA, and infrastructure teams and must have foundational Java, SQL, and Linux skills, with a willingness to grow under senior guidance. A Public Trust is required to start.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, Information Systems, or related field.
• 1–3 years experience in application or production support.
• Foundational knowledge of Java or other OO language.
• SQL and relational databases; ability to review logs and troubleshoot.
• Familiarity with Linux environments and basic command line.
• Understanding of deployment, testing, and release processes.
• Strong analytical, troubleshooting, and communication skills.
• Public Trust clearance is required to start.

Responsibilities

• Monitor and support ICIS production applications, schedules, and interfaces to identify and resolve issues.
• Investigate errors, failed batch processes, data discrepancies, and incidents.
• Troubleshoot Java-based apps, Oracle databases, SQL queries, and WebLogic environments.
• Support production deployments, upgrades, defects, and post-release validation.
• Analyze logs, identify recurring issues, escalate to senior engineers.
• Execute approved scripts and data corrections under oversight.
• Document incidents and resolutions using Jira, Confluence, and related tools.
• Collaborate with developers, QA, and infrastructure to maintain stability.

Skills

Java

SQL

Linux

Production support

Troubleshooting

Communication skills

Education

Bachelor's degree in CS/IT/IS

Tools

Jira

Confluence

WebLogic

Oracle

AWS

Job description

Dexian Government Solutions is seeking a Production Support Engineer-Associate to remotely support the EPA ICIS contract in Washington, DC. The role focuses on monitoring production processes, troubleshooting issues, and aiding in deployments to ensure continuous ICIS operations.

You will work with developers, QA, and infrastructure teams and must have foundational Java, SQL, and Linux skills, with a willingness to grow under senior guidance. A Public Trust is required to start.