Production Support Engineer-Associate

LinTech Global; Washington (District of Columbia); Remote; USD 70,000 - 110,000; Full time

Benefits offered by this job

Open Paid Time Off

11 Federal Holidays

5 Paid Sick Days

Company-paid Life/AD&D

Health Insurance

Job summary

Dexian Government Solutions is seeking a Production Support Engineer-Associate to remotely support the EPA ICIS contract in Washington, DC. The role focuses on monitoring production processes, troubleshooting issues, and aiding in deployments to ensure continuous ICIS operations.

You will work with developers, QA, and infrastructure teams and must have foundational Java, SQL, and Linux skills, with a willingness to grow under senior guidance. A Public Trust is required to start.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, Information Systems, or related field.
• 1–3 years experience in application or production support.
• Foundational knowledge of Java or other OO language.
• SQL and relational databases; ability to review logs and troubleshoot.
• Familiarity with Linux environments and basic command line.
• Understanding of deployment, testing, and release processes.
• Strong analytical, troubleshooting, and communication skills.
• Public Trust clearance is required to start.

Responsibilities

• Monitor and support ICIS production applications, schedules, and interfaces to identify and resolve issues.
• Investigate errors, failed batch processes, data discrepancies, and incidents.
• Troubleshoot Java-based apps, Oracle databases, SQL queries, and WebLogic environments.
• Support production deployments, upgrades, defects, and post-release validation.
• Analyze logs, identify recurring issues, escalate to senior engineers.
• Execute approved scripts and data corrections under oversight.
• Document incidents and resolutions using Jira, Confluence, and related tools.
• Collaborate with developers, QA, and infrastructure to maintain stability.

Skills

Java

SQL

Linux

Production support

Troubleshooting

Communication skills

Education

Bachelor's degree in CS/IT/IS

Tools

Jira

Confluence

WebLogic

Oracle

AWS

Job description

Dexian Government Solutions is recruiting for a Production Support Engineer-Associate to remotely support our EPA ICIS contract in Washington, D.C.

Location: Fulltime Remote

Position Summary

The selected candidate will provide hands-on technical support for enterprise applications, including monitoring production processes, troubleshooting application issues, investigating system errors, and assisting with defect resolution and software deployments.

This role will collaborate with developers, systems engineers, and quality assurance personnel to maintain application stability, support timely resolution of production issues, and ensure continuity of ICIS operations. The ideal candidate will have foundational experience with Java, SQL, Linux, and enterprise application support, with a willingness to develop additional technical skills under senior engineering guidance.

Position Requirements

• Monitor and support ICIS production applications, scheduled processes, and system interfaces to identify and resolve operational issues.
• Investigate application errors, failed batch processes, data discrepancies, and production incidents.
• Assist with troubleshooting Java-based applications, Oracle databases, SQL queries, and WebLogic environments.
• Support production deployments, application upgrades, defect corrections, and post-release validation.
• Analyze application logs, identify recurring issues, and escalated complex problems to senior developers and systems engineers.
• Execute approved scripts, SQL queries, and routine data corrections under appropriate technical oversight.
• Document incidents, troubleshooting activities, resolutions, and operational procedures using Jira, Confluence, and other approved tools.
• Collaborate with developers, QA personnel, and infrastructure teams to maintain application stability and support timely issue resolution.

Required Qualifications

• 1-3 years of experience in application development, application support, or production support.
• Foundational knowledge of Java or another object-oriented programming language.
• Working knowledge of SQL and relational databases.
• Experience troubleshooting application errors and reviewing logs.
• Familiarity with Linux environments and basic command-line operations.
• Understanding of software development, testing, and deployment processes.
• Strong analytical, troubleshooting, and communication skills.
• A Public Trust is Required to Start.

Preferred Qualifications

• Experience supporting Java/J2EE enterprise applications.
• Familiarity with Oracle databases, PL/SQL, and WebLogic.
• Experience with batch processing, scheduled jobs, or electronic data exchanges.
• Familiarity with Jira, Confluence, or comparable issue-tracking tools.
• Experience with AWS or enterprise Linux environments.
• Familiarity with SAP Business Objects.
• Experience supporting federal government applications.

Education

• Bachelor's degree in Computer Science, Information Technology, Information Systems, or a related discipline, or equivalent relevant experience.

Company Description

Dexian Government Solutions is an award-winning ISO 9001:2015 certified business and GSA contract holder providing diversified Information Technology services to both Civilian and Defense agencies. Services include Software Development, Systems Integration, Data Management, Project Management, Operations & Maintenance, Cybersecurity, and Training and Audio/Visual (AV) Solutions. Dexian Government Solutions has received several recognitions, including rankings on "Top 50 Companies to Watch", Washington Technology's Annual "FAST 50", and Inc. 500's List of "Fastest Growing Private Companies". The Dexian Government Solutions team is comprised of individuals who are dedicated to the success and sustainability of our customers and their missions. Our combination of technical expertise, big business experience, and small business agility allows us to promptly provide our customers with exceptional IT and engineering solutions.

Benefits

Our robust benefits package includes Open Paid Time Off, 11 Federal Paid Holidays & 5 Paid Sick Days, Company-paid Life/AD&D, Company-paid Short Term and Long-Term Disability, Health Insurance with Company Contribution, 401k Plan with Company Match, Employee Recognition Program, opportunity for Employee Referral Bonus, opportunity for annual Performance Bonus and much more!

EEO Statement

Dexian Government Solutions is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment is decided based on qualifications, merit, and business need.

All applicants will be considered for employment without attention to race, religion, color, national origin, ancestry, physical or mental disability, medical condition, pregnancy (including childbirth, lactation and related medical conditions), marital status, genetic information (including characteristics and testing), gender, sexual orientation, gender identity or expression, military and veteran status, or any other status protected under federal, state, or local law in the locations where we operate.

If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact Human Resources. The Company invites any applicant and/or employee to review the Company's written Affir...

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This role requires customer approval, suitability to hold a public trust and successful completion of a preemployment background screening.