Remote Production & Mail Operations Specialist

UnitedHealth Group; Minneapolis (MN); Remote; USD 73,000 - 130,000; Full time

Job summary

UnitedHealth Group is seeking a Production Operations Specialist to oversee the operational execution of provider and member notification mailings. You will manage data preparation, proofs, vendor coordination, and quality assurance to ensure timely and compliant communications, with remote work available across the United States.

The role emphasizes process improvement, documentation, and adherence to regulatory and contractual requirements, collaborating with the Provider Communications team

Qualifications

• 2+ years of experience in operations, project coordination, production support, vendor management, communications operations, or related fields.
• Experience managing multiple projects and deadlines simultaneously.
• Solid organizational, analytical, and problem-solving skills.
• Proficiency with Microsoft Office applications, including Excel.

Responsibilities

• Coordinate end-to-end print production for provider and member notification programs, including provider contract notifications, regulatory mailings, and member notification initiatives.
• Manage mail request intake, project tracking, production timelines, and stakeholder communication.
• Prepare, validate, and format mailing data to ensure accuracy and completeness.
• Serve as primary liaison with external print and fulfillment vendors.
• Coordinate production proof review, approval workflows, and quality assurance activities.
• Monitor production schedules and verify successful mailing completion.
• Prepare and maintain production documentation, reports, and records retention files, including historical file archive support.
• Identify process improvement opportunities to enhance operational efficiency, quality, and compliance.

Skills

Project coordination

Vendor management

Attention to detail

Organizational skills

Problem-solving

Stakeholder communication

Tools

Excel

Job description

UnitedHealth Group is seeking a Production Operations Specialist to oversee the operational execution of provider and member notification mailings. You will manage data preparation, proofs, vendor coordination, and quality assurance to ensure timely and compliant communications, with remote work available across the United States.

The role emphasizes process improvement, documentation, and adherence to regulatory and contractual requirements, collaborating with the Provider Communications team