Associate Communication Delivery Specialist

UnitedHealth Group; Dallas (TX); Remote; USD 33,000 - 59,000; Full time

Job summary

UnitedHealth Group invites applications for the Assoc. Communications Delivery Specialist. This full-time, national remote position supports complex programs and workflows, acting as a subject-matter expert to ensure SLA compliance and client satisfaction.

The role requires 2+ years in project/account management, campaign execution, and vendor coordination, plus proficiency with MS Office and Workfront. Occasional domestic travel and a standard 8:00 am–5:00 pm CST schedule apply.

Qualifications

• High School Diploma / GED
• Must be 18 years of age or older
• 2+ years of project or account management
• 2+ years of print and/or digital campaign execution with inbound or outbound communications
• 2+ years of experience coordinating or managing deliverables of third-party vendors
• Basic understanding of MS Excel, PowerPoint, Word, Outlook
• Available to travel occasionally on business up to 10% of the time domestically
• Must have a valid state issued driver's license
• Ability to work full-time, Monday - Friday, with flexible shift hours 8:00 am – 5:00 pm CST; overtime possible

Responsibilities

• Meet workflow deadlines, comply with requirements, meet client expectations and program goals.
• Maintain effective communication with business partners, vendors and support teams to manage workflow and deadlines.
• Identify risks and implement solutions to minimize impact.
• Develop and maintain workflow documentation and reporting.
• Assist with resource planning for assigned programs and monitor daily activities.
• Develop clear plans to execute programs and monitor progress, adjusting as needed.
• Communicate with customers, vendors, and team members to ensure accuracy of metrics and reporting.
• Assist with training and related documentation.
• Perform other duties as required

Skills

Project management

Account management

Campaign execution

Vendor coordination

MS Excel

PowerPoint

Word

Outlook

Tools

MS Excel

PowerPoint

Word

Outlook

Workfront

Procurement software

Job description

This position is National Remote. You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges. For all hires in Minneapolis, Virginia, Maryland, or Washington, D.C. area, you will be required to work in the office for a minimum of four (4) days per week.

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

The Assoc. Comm Delivery Specialist is responsible for assisting with the implementation and oversight of complex programs and workflows assigned to them. They act as subject-matter experts within their group and will take a lead role in executing all procedures necessary to support our business partners.

The Assoc. Comm Delivery Specialist will have a full understanding of the service level agreements, performance guarantees and client expectations for the products they support and will provide steady state workflow management and contribute to issue resolution requests and process improvement activities. The ability to exercise good judgement, leverage available resources and show initiative are all key qualities of a successful Assoc. Comm Delivery Specialist. Teamwork, communication, engagement, and creative problem-solving skills are all required when dealing with the complex workflows and products our team supports. This role requires the ability to multi-task, think outside-the-box and a willingness to offer a helping hand whenever and wherever necessary.

This position is full-time, Monday - Friday. Employees are required to have flexibility to work any of our shift schedules during our normal business hours of 8:00 am - 5:00 pm CST. It may be necessary, given the business need, to work occasional overtime.

We offer weeks of on-the-job training. The hours of the training will be based on schedule or will be discussed on your first day of employment.

Primary Responsibilities:

• Responsible for meeting workflow deadlines, compliance requirements, client expectations, SLA's and overall program goals for assigned product(s).
• Maintain effective communication with business partners, vendors and support team members to manage workflow expectations and meet deadlines.
• Identify risks and implement solutions to avoid or minimize negative impact.
• Develops and maintains workflow documentation and reporting.
• Assists with resource planning for assigned program and/or products and will monitor daily activities.
• Assist with developing a clear and concise plan to both execute the program and monitor its progress. This includes adjusting along the way as needed to ensure success and minimize risk.
• Maintain effective communication with customers, vendors, and team members.
• Works with other team members and analyst to maintain accurate metrics and reporting for assigned program and products. This includes the distribution and reporting of program details as needed.
• Assists team with training and related documentation as needed.
• Other duties and responsibilities as required.

Required Qualifications:

• High School Diploma / GED
• Must be 18 years of age OR older
• 2+ years of project or account management
• 2+ years of print and/or digital campaign execution with inbound or outbound communications
• 2+ years of experience coordinating or managing deliverables of third-party vendors
• Basic understanding of MS Excel, PowerPoint, Word, Outlook
• Available to travel occasionally on business up to 10% of the time domestically
• Must have a valid state issued driver's license
• Ability to work full-time, Monday - Friday. Employees are required to have flexibility to work any of our shift schedules during our normal business hours of 8:00 am – 5:00 pm CST. It may be necessary, given the business need, to work occasional overtime

Preferred Qualifications:

• Healthcare industry and/or UnitedHealth Group experience
• Ability to solve problems and to achieve desired outcomes
• Familiarity with Procurement ordering software and Workfront

Telecommuting Requirements:

• Ability to keep all company sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $24.00 to $43.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

Application Deadline:

This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.