Remote Product Support Specialist I

Net Health

Pittsburgh (Allegheny County)

Remote

USD 21,000 - 26,000

Full time

14 days+

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Job summary

Net Health in the United States is seeking a product support specialist to respond to customer questions about the company’s software. You will analyze problems and recommend fixes, documenting solutions for future reference.

You will troubleshoot issues, manage cases, and handle calls while participating in ongoing training. Candidates with a High School Diploma and 0-2 years in client service or technical support are encouraged to apply. Some evening and weekend hours may be required.

Qualifications

High School Diploma or GED required.
0–2 years in a client service or technical support role.

Responsibilities

Analyze and resolve issues for clients using department guidelines and timeframes.
Interact with clients to provide information about products and services.
Troubleshoot client issues and escalate to level 3/engineering as needed.
Research required information using available resources.
Provide internal feedback to resolve issues and enhance product.
Provide support for a suite of software applications.
Retrieve and create cases for client emails within SLAs.
Handle inbound calls and create cases within SLAs.
Communicate ideas clearly to clients and co-workers.
Follow up with clients and schedule callbacks as needed.
Participate in internal training on Net Health products.
Some holiday, evening and weekend hours may be required.