Remote SaaS Support & Onboarding Analyst

Jobgether; United States; Remote; USD 7,700 - 12,000; Full time

Benefits offered by this job

Fully remote

Health insurance

Meal benefits

Additional leave

Birthday day off

Learning courses

Language classes

Inclusive culture

Job summary

Jobgether is seeking a Customer Support Analyst to serve Brazilian clients for a data-driven e-commerce analytics platform. You will provide chat and email support, resolve technical questions, guide onboarding, and help customers maximize platform value.

You will collaborate with Product and Development to report bugs, share feedback, and drive improvements while focusing on reducing churn and increasing adoption across Latin America.

Qualifications

• At least 3 years of professional experience in customer service or support.
• Experience in SaaS sales with subscription-based solutions.
• Proven experience delivering customer training, onboarding, or product presentations.
• Hands-on experience using CRM platforms (preferably HubSpot).
• Strong communication and interpersonal skills; ability to troubleshoot and provide practical solutions.
• Excellent organizational skills and multi-tasking across inquiries.

Responsibilities

• Provide timely, professional assistance via chat and email.
• Respond to inquiries, troubleshoot incidents, and resolve issues.
• Guide users through problem-solving processes and platform features.
• Support customer onboarding, training sessions, and product demonstrations.
• Help customers leverage data insights to improve e-commerce strategies.
• Identify and report bugs to the Development team and relay customer feedback.

Skills

SaaS sales

CRM platforms (HubSpot)

Customer support

Communication skills

Tools

HubSpot

Job description

Jobgether is seeking a Customer Support Analyst to serve Brazilian clients for a data-driven e-commerce analytics platform. You will provide chat and email support, resolve technical questions, guide onboarding, and help customers maximize platform value.

You will collaborate with Product and Development to report bugs, share feedback, and drive improvements while focusing on reducing churn and increasing adoption across Latin America.