Remote Proctoring Ops Contractor (Part-Time, 6 Months)

Herzing University; Houston (TX); On-site; USD 34,440 - 48,216; Part time

Job summary

Herzing University is seeking a Remote Proctoring Operations Contractor to monitor and manage proctoring tickets. The role requires reviewing submissions for policy alignment, documenting decisions, and escalating issues to IT or vendors as needed. This is a 6-month contract at 20 hours per week.

The position offers an hourly range of $25.00–$35.00, with federal and FERPA confidentiality expectations. Candidates must reside in the United States to participate.

Qualifications

• Associate's or Bachelor's degree in information systems, computer science or related field.
• Experience reviewing student support tickets, incident reports, or records for accuracy.
• Experience applying institutional policies and testing standards consistently.

Responsibilities

• Monitor and manage proctoring-related tickets submitted by students with timely review.
• Review ticket docs for completeness and alignment with testing policies.
• Escalate technical issues to internal teams or vendors as needed.
• Document outcomes and rationale clearly in tracking systems for audits and appeals.
• Summarize findings in neutral language for faculty and leadership.

Skills

Attention to detail

Documentation practices

Policy interpretation

Strong written communication

Experience reviewing tickets

Education

Associate's or Bachelor's degree in information systems or computer science

Tools

Ticketing systems

LMS platforms

Video playback

Spreadsheets

Job description

Herzing University is seeking a Remote Proctoring Operations Contractor to monitor and manage proctoring tickets. The role requires reviewing submissions for policy alignment, documenting decisions, and escalating issues to IT or vendors as needed. This is a 6-month contract at 20 hours per week.

The position offers an hourly range of $25.00–$35.00, with federal and FERPA confidentiality expectations. Candidates must reside in the United States to participate.