Remote Process Mining Specialist (Contract)

INSPYR Solutions; Charlotte (NC); Remote; USD 110,000 - 140,000; Part time

Benefits offered by this job

Comprehensive medical benefits

Competitive pay

401(k) retirement plan

Job summary

A technology solutions provider is seeking a Process Mining Specialist with experience in ServiceNow. This remote position involves analyzing system audit logs to improve organizational processes. The ideal candidate has a strong analytical mindset, a background in ITSM and ITOM, and the ability to translate insights into actionable recommendations. The role is crucial in redesigning broken processes to ensure operational efficiency and data-driven decision-making.

Qualifications

• Extensive experience configuring ServiceNow Process Mining.
• Strong understanding of ITSM and ITOM process flows.
• Proven ability to translate mining insights into actionable recommendations.

Responsibilities

• Configure and execute Process Mining projects across ITSM and ITOM tables.
• Identify bottlenecks, rework, and `ping-pong` behavior using audit logs.
• Implement conformance checks to compare executed processes to Policy as Code designs.

Skills

Configuring ServiceNow Process Mining

Understanding of ITSM and ITOM process flows

Analytical mindset

Storytelling skills for executive audiences

Job description

A technology solutions provider is seeking a Process Mining Specialist with experience in ServiceNow. This remote position involves analyzing system audit logs to improve organizational processes. The ideal candidate has a strong analytical mindset, a background in ITSM and ITOM, and the ability to translate insights into actionable recommendations. The role is crucial in redesigning broken processes to ensure operational efficiency and data-driven decision-making.