Remote Printer Support & Fleet Technician

Ricoh Americas Corporation; Roanoke (VA); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Medical, dental, life, and disability

401K, HSA, and FSA options

Tuition assistance

Paid vacation and holidays

Job summary

Ricoh Americas Corporation is seeking a Field Representative II to provide daily on-site support for network and workstation printers in Roanoke, VA. You will respond to customer requests, troubleshoot, and document all actions while coordinating printer procurement and fleet management.

Ideal candidates have IT Help Desk experience, HP certifications, and strong customer service skills. The role involves lifting up to 50 lbs. and working in an office environment with standard conditions.

Qualifications

• High School Diploma or equivalent; additional IT training preferred.
• IT Help Desk Support experience, including hardware support.
• Technical training and certifications, including HP certifications.

Responsibilities

• Provide daily support for network and workstation printers.
• Respond to customer support requests and resolve issues quickly and professionally.
• Escalate technical problems to a technician as needed.
• Keep customers informed of problem resolution status.
• Provide remote-access support and document troubleshooting information.
• Provide regular updates to the Printer Fleet Manager or Integrated Account Manager.
• Manage on-site hardware and consumables inventory.
• Coordinate printer procurement as required by the customer.
• Manage printer hot-swap inventory.
• Document and report all fleet meter reads.
• Maintain printer fleet tools and databases.

Skills

Customer service

Project management

Printer knowledge

Remote troubleshooting

Education

High School Diploma or equivalent

IT Help Desk experience

HP certifications

Tools

TRAC Solution

Job description

Ricoh Americas Corporation is seeking a Field Representative II to provide daily on-site support for network and workstation printers in Roanoke, VA. You will respond to customer requests, troubleshoot, and document all actions while coordinating printer procurement and fleet management.

Ideal candidates have IT Help Desk experience, HP certifications, and strong customer service skills. The role involves lifting up to 50 lbs. and working in an office environment with standard conditions.