Remote Printer Support

TEKsystems, Inc.; Waukegan (IL); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading company seeks an IT Support Specialist for national remote printer support. The role involves troubleshooting various printer types, collaborating across teams, and maintaining inventory. Ideal candidates will have experience in technical support and a solid understanding of networking concepts. This opportunity offers the chance to work onsite while impacting operations nationwide.

Benefits

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Short and long-term disability

Employee Assistance Program

Time Off/Leave

Qualifications

• At least 6 months of experience, ideally with printers.
• Proficiency in troubleshooting printer issues.
• Experience with printer driver installation.

Responsibilities

• Provide remote support for printers used nationwide.
• Troubleshoot printer connectivity and installation issues.
• Maintain tracking of printer inventory and maintenance.

Skills

Troubleshooting

Technical Support

Communication Skills

Networking Concepts

Detail-oriented Mindset

Tools

Microsoft Excel

Windows OS

Job description

National Remote Printer Support

Are you a tech-savvy problem solver with a knack for troubleshooting printers? We’re looking for an IT Support Specialist who thrives in a hands-on environment but can also think beyond the desk—supporting printer systems remotely across the country. This is an exciting opportunity to be the go-to expert for national printer support while working onsite at a dynamic location.

What You’ll Do:

• Provide remote support for a wide range of printers (thermal, laser, inkjet, etc.) used across multiple sites nationwide.
• Troubleshoot printer issues including connectivity, driver installations, firmware updates, and network configurations.
• Configure and program printers to meet operational needs, including IP setup and DHCP reservations.
• Maintain detailed tracking of printer inventory, configurations, and maintenance schedules using Excel.
• Collaborate with IT and operations teams to ensure seamless integration of printers into the network.
• Deliver basic IT support for hardware and software issues related to printers and peripheral devices.
• Document procedures, configurations, and troubleshooting steps for future reference and team knowledge sharing.

What You Bring:

• At least 6 months of technical support experience, ideally with a focus on printers or peripheral devices.
• Proven ability to troubleshoot and resolve printer issues remotely.
• Proficiency in Microsoft Excel for simple reporting and data tracking.
• Familiarity with networking concepts such as IP addressing, DHCP, and subnetting.
• Strong communication skills and a detail-oriented mindset.
• Experience with Windows OS and printer driver installation.

Why You’ll Love This Role:

• You’ll be onsite, but your impact will be felt nationwide—supporting critical printing operations across multiple locations.
• You’ll gain valuable experience in both hands-on and remote IT support, with opportunities to grow your technical skill set.
• Be part of a collaborative team that values initiative, problem-solving, and continuous improvement.

Pay and Benefits

The pay range for this position is $23.00 - $24.00/hr.

Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Waukegan,IL.

Application Deadline

This position is anticipated to close on Jul 2, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.