Remote Principal Engineer, IT Operations and Platform

QVC, Inc.

Chester (Delaware County)

Remote

USD 140,000 - 190,000

Full time

14 days+

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Benefits offered by this job

Health care benefits

401(k)

Tuition reimbursement

Paid time off

Parental leave

Paid volunteer hours

Employee discounts

Job summary

QVC, Inc. is seeking a Principal Engineer - IT Operations to design and evolve modern IT operations platforms, blending observability, event management, and service management for enhanced reliability.

You will lead cross-functional efforts, set patterns for tools like Dynatrace, ServiceNow, and Stonebranch, and drive automation, incident response, and proactive operations with senior-level guidance.

Qualifications

Bachelor's degree in computer science or related field or equivalent experience.
10+ years IT experience with 5+ years in operations/platform engineering.
Experience mentoring technical teams and presenting complex concepts to diverse audiences.

Responsibilities

Lead the design and evolution of modern IT Operations platforms, combining observability, event management, and service management into a cohesive ecosystem.
Define enterprise-wide patterns for tools such as Dynatrace, ServiceNow, and Stonebranch, ensuring consistent adoption across teams.
Drive integration of operational tooling to enable end-to-end visibility and actionable insights across services and user journeys.
Embed observability and operational requirements into platform and application design, shifting operations left in the delivery lifecycle.
Act as senior technical authority for operational platforms, leading complex investigations and driving root-cause and systemic improvements.