Remote Principal Architect, Google Cloud CX & Gemini AI

Convergys

Brunswick (GA)

On-site

USD 155,000 - 220,000

Full time

9 days ago

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Job summary

Concentrix is seeking a Principal Architect for the Google Cloud CX stack, focusing on Gemini Enterprise for CX and CES. You will lead the technical design and oversight of innovative customer engagement solutions, unifying Dialogflow CX, Gemini, and CCaaS into an integrated ecosystem.

You will partner with customers and Google channel partners, ensure scalable, secure implementations, and align CRM and telephony systems.

Qualifications

12+ years in CX or CCaaS architecture and consultative technical leadership.
Expert-level knowledge of Conversational AI, Google Dialog flow CX, Agent Assist, Conversational Insights, CCaaS/CCAI, and Gemini.
Experience in customer-facing roles, capable of leading technical workshops and influencing stakeholders during complex sales cycles.
In-depth knowledge of telephony protocols such as SIP, RTP, and WebRTC.

Responsibilities

Lead technical discovery and architecture for CX projects with ROI.
Act as the technical liaison for clients and Google CX teams.
Design complex conversational flows using Dialogflow CX and Gemini.
Develop real-time guidance with Gemini Agent Assist and Conversational Insights.
Oversee Google CCaaS platform implementations for scalability and security.
Design integrations between Gemini CX components and CRM/CCaaS like Salesforce, Zendesk, Genesys, Nice, and Avaya.
Manage telephony and network configurations for real-time Gemini processing.