Customer Success Advocate

1--800-Contact; Draper (UT); Remote; USD 21,000 - 29,000; Full time

Benefits offered by this job

Monthly bonuses

Career development

Health insurance

Job summary

1-800 Contacts is seeking remote customer service agents to handle inbound sales and service calls with a focus on WOW experiences. Training lasts 4 weeks (M-F, 10 AM–5 PM MST) with 100% attendance required. Start date is Monday, November 9, 2026.

Roles include full-time, part-time, or split shifts with afternoon/evening hours and one weekend shift. Requirements include 2–3 years in customer service, inbound sales experience a plus, reliable internet, 40 wpm typing, and residency in approved

Qualifications

• 2–3 years minimum customer service experience.
• Inbound sales and contact center experience a plus.
• Goal-getter mentality with strong metrics.
• Friendly, engaging personality with customers.
• Reliable internet and 20 Mbps/10 Mbps speeds or better.
• Typing speed of at least 40 wpm.
• Private, dedicated quiet workspace for confidentiality.
• Must reside in approved locations: NC, TX, FL, UT.

Responsibilities

• Answer inbound calls and handle sales/service inquiries.
• Provide thoughtful product guidance to maximize value for customers.
• Engage with manager and team through meetings and chats.
• Deliver top-tier service in a fast-paced environment.
• Identify and resolve customer issues quickly.
• Aim to meet or exceed performance metrics.
• Model our values on every interaction.

Skills

Customer service

Inbound sales

Goal-oriented

Strong communicator

Reliable internet

40 wpm typing

Private workspace

Residency in approved states

Tools

CRM system

Job description

SeekWell is the parent company of 1-800 Contacts, The Framery and Luna. Our goal is to make it simpler, easier, and more accessible for people to get the vision care they need. We maintain the legendary, award-winning culture 1-800 Contacts started almost 30 years ago and continue to develop innovative, pioneering products and businesses that make consumers cheer. We’re owned by KKR – one of the world’s largest and most successful private equity investment companies. We’ve built a great company and changed an industry by putting the customer first, always. The best is yet to come.

Why you want this job

At 1-800 Contacts, we believe that ordering and obtaining contact lenses should be simple and affordable. We do this by empowering our people to solve problems without having to ask permission… and the proof is in the pudding when you consider our customer satisfaction scores and employee engagement numbers. Our rockstar agents have a reputation for going above and beyond to WOW our customers. This is NOT just another call center job…

• Start Dat e: Monday, November 9, 2026
• Location: Train and work remotely from approved states (Utah, Texas, Florida and North Carolina)
• Training: 4 weeks (M-F, 10 AM–5 PM MST, 100% attendance is mandatory)
• Full time, part time, or limited split shifts available
• Shifts: Only hiring for afternoon/evening shifts at this time, including 1 required weekend shift ( Saturday or Sunday) each week
• Pay: $15/hour + bonus potential up to $6/hour

What you’ll do

• Answer inbound calls : Handle inbound sales and service calls—no cold calling required! Focus on helping customers and enhancing their experience.
• Consult with care : Offer thoughtful advice to help customers get the most value from their contact lens purchase on every call.
• Stay connected : Engage proactively with your manager and team through one-on-ones, team meetings, and chats, ensuring success in a virtual work environment.
• Provide top-tier service : Deliver exceptional customer service in a fast-paced, ever-changing environment. Keep calm, stay focused, and exceed expectations.
• Solve problems with ease : Identify and resolve customer issues quickly, empowering yourself to make decisions in the moment for a positive experience.
• Hit your targets : Maintain high performance metrics, including revenue per call, quality, availability, and dependability—always striving for excellence.
• Live our values : Bring your Big Hearted , Unconventional , Tenacious , and Better Together attitude to every call, chat, and interaction.

What you'll need

• 2-3 years minimum customer service experience
• Inbound sales and Contact Center experience a plus!
• A goal-getter mentality, always striving to crush metrics and share our amazing products with customers
• A fun, friendly personality that loves connecting with customers in unexpected and engaging ways
• Reliable internet connection and speeds of 20 mbps download and 10 mbps upload, or better
• Computer literacy skills with the ability to type at least 40 wpm
• A private, dedicated workplace, free from interruption or distraction that promotes confidentiality
• Positive, driven and solution-oriented mentality
• Must reside (permanent residence) in approved locations: North Carolina, Texas, Florida and Utah

Why you'll love us

• Monthly performance bonuses for those who qualify
• Ownership of your development with support from leaders dedicated to fostering growth
• Bi-annual performance reviews
• A safe, respectful, and inclusive work environment
• Amazing medical, dental, and vision coverage
• 401(k) match
• Deep discounts on contact lenses, glasses lenses and glasses frames
• Tuition reimbursement for eligible courses

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

To be considered for this remote position, candidates must reside in one of our approved hiring states, which are specified in the job application questions below.

It is anticipated this position will have a salary within the range listed below, depending on the candidate’s qualifications for the role. The successful candidate may also be eligible to enroll in several benefits including medical, dental, vision, 401(k), and others provided the work schedule meets the minimum Company requirements.

United States Remote Salary Range

$15 - $21 USD

*For remote hourly applicants to be considered, you must live in one of the following approved states: Utah, Texas, North Carolina

It is anticipated this position will have a salary within the range listed below, depending on the candidate’s qualifications for the role. The successful candidate may also be eligible to enroll in several benefits including medical, dental, vision, 401(k), and others provided the work schedule meets the minimum Company requirements.

United States Remote Hourly Range

$15 - $21 USD