Remote Pre-Sales Systems Administrator

Horizon3.ai; United States; On-site; USD 100,000 - 140,000; Full time

Benefits offered by this job

Inclusive culture

Career development

Collaborative environment

Hybrid & remote work

Competitive compensation & benefits

Health, vision & dental insurance

Job summary

Horizon3.ai is a fully remote cybersecurity company seeking a strategic and hands-on Pre‑Sales Systems Administrator to scale pre‑sales systems, lead routing, and top‑of‑funnel tooling.

You will collaborate with Sales, Marketing Operations, Finance, and Analytics to improve data quality, automate processes, and support pipeline handoffs.

This role emphasizes day-to-day admin plus design improvements, with up to 15% travel and a competitive compensation package.

Qualifications

• 3+ years of experience in Revenue Operations, Sales Operations, Business Systems, Marketing Operations support, or GTM Systems roles.
• Strong Salesforce administration experience, including user setup, workflows, reporting, dashboards, and process support.
• Hands-on experience administering Chili Piper and managing lead/account routing logic in a high-growth environment.
• Demonstrated expertise with top-of-funnel tools such as LinkedIn Sales Navigator, Lusha, ZoomInfo, and similar prospecting or enrichment platforms.
• Strong understanding of pre-sales business processes, including lead management, routing, handoff workflows, account ownership support, and pipeline creation.
• Experience partnering closely with Marketing Operations on demand generation or funnel-management initiatives.
• Strong project coordination and stakeholder management skills.
• Ability to diagnose operational issues and translate business needs into practical systems improvements.
• Strong analytical and problem-solving capabilities with a focus on measurable business outcomes.
• Clear, practical use of AI to help solve complex operational and systems challenges.
• Excellent documentation, communication, and change-management skills

Responsibilities

• Serve as the administrator and technical subject matter expert for pre‑sales systems and top‑of‑funnel tools, with a primary focus on Chili Piper, Salesforce, LinkedIn Sales Navigator, Lusha, ZoomInfo, and related platforms
• Own and optimize lead routing, account routing, territory assignment support, and related logic to ensure speed, accuracy, and alignment with GTM operating rules
• Configure new Salesforce users and provision access across the broader pre‑sales and prospecting tech stack
• Partner closely with Marketing Operations on top‑of‑funnel programs, campaign workflows, handoff processes, and related initiatives
• Support the design and maintenance of end‑to‑end pre‑sales workflows spanning lead capture, qualification, routing, account assignment, outreach readiness, and pipeline handoff
• Monitor and improve data quality, workflow reliability, and operational consistency across inbound and outbound prospecting processes
• Maintain administration standards, documentation, governance practices, and support procedures for pre‑sales systems
• Troubleshoot routing issues, user setup issues, and workflow gaps, and drive timely resolution with clear stakeholder communication
• Identify opportunities to use automation and AI to improve operational efficiency, reduce manual effort, and scale top‑of‑funnel processes
• Evaluate and optimize integrations between pre‑sales systems and the broader GTM technology ecosystem
• Act as a trusted day‑to‑day partner to GTM stakeholders on systems support, process improvement, and operational scalability

Skills

Revenue Operations

Salesforce administration

Chili Piper administration

Lead routing logic

Data quality improvement

AI in operations

Stakeholder management

Documentation and change management

Tools

Salesforce

Chili Piper

LinkedIn Sales Navigator

Lusha

ZoomInfo

Job description

Horizon3.ai is a fully remote cybersecurity company seeking a strategic and hands-on Pre‑Sales Systems Administrator to scale pre‑sales systems, lead routing, and top‑of‑funnel tooling.

You will collaborate with Sales, Marketing Operations, Finance, and Analytics to improve data quality, automate processes, and support pipeline handoffs.

This role emphasizes day-to-day admin plus design improvements, with up to 15% travel and a competitive compensation package.