Remote Post-Closing & Funding Team Lead

Compass International Holdings; United States; Remote; USD 60,000 - 90,000; Full time

Job summary

Compass International Holdings is seeking a Post Closing and Funding Supervisor to lead a team of Post Closing Specialists supporting Escrow Officers remotely across the US. The role focuses on hiring, coaching, and optimizing post-closing and funding workflows to maintain high service levels and strong transaction quality.

You will develop and engage the team, drive training initiatives, and partner with Escrow Officers and stakeholders to streamline processes and enhance customer experiences.

Qualifications

• Minimum 2 years previous supervisory experience.
• Prior Real Estate transaction processing and customer service experience.
• Experience with managing title and escrow transactions, particularly post-closing and/or funding activities.
• Ability to provide feedback to employees through coaching and training to further their success; a leader by example.
• Ability to work remotely with urgency in a fast-paced, high-volume paperless environment while ensuring quality work from team members.
• Excellent verbal and written communication skills.
• A “people-first” approach with the ability to keep the agent and consumer at the center of the transaction.
• Ability to coach team on providing exceptional customer service throughout the transaction process.
• Ability to learn and navigate multiple software systems with competency.
• Demonstrated ability to identify and resolve problems in a timely manner, gather and analyze information thoughtfully and maintain confidentiality.
• Demonstrable history of effectively collaborating with different departments and leaders.
• Adaptable, able to prioritize and manage competing demands with a willingness to try new things.

Responsibilities

• Lead a team of Post Closing Specialists to drive team success.
• Manage capacity and workflow of each Specialist.
• All aspects of hiring, interviewing and on-boarding.
• Staff orientation/training.
• Ongoing training and development.
• Prepare staff schedules; manage vacation requests; review and approve timecards.
• Perform annual performance reviews and performance management as needed.
• Provide support with critical escalations and local leadership questions.
• Identify Escrow Officer needs and take proactive steps to maintain positive experiences, and resolve customer complaints and issues promptly.
• Collaborate with key stakeholders to enhance efficiencies of processes and communications.
• Continuously evaluate procedures to create efficiencies and increase productivity of the team.
• Analyze customer feedback and prepare reports for review and recommendation.

Job description

Compass International Holdings is seeking a Post Closing and Funding Supervisor to lead a team of Post Closing Specialists supporting Escrow Officers remotely across the US. The role focuses on hiring, coaching, and optimizing post-closing and funding workflows to maintain high service levels and strong transaction quality.

You will develop and engage the team, drive training initiatives, and partner with Escrow Officers and stakeholders to streamline processes and enhance customer experiences.