Remote Post-Closing & Funding Supervisor

Anywhere Real Estate; Tampa (FL); Remote; USD 70,000 - 100,000; Full time

Job summary

Compass International Holdings, via Integrated Services, seeks a Post Closing and Funding Supervisor to lead a team of Post Closing Specialists and provide centralized support to Escrow Officers. You will drive efficiency, hire and train staff, and collaborate with stakeholders to improve transaction workflows.

The role emphasizes coaching, remote work capability in a fast-paced environment, and maintaining high service standards throughout the closing process.

Qualifications

• Minimum 2 years previous supervisory experience.
• Prior Real Estate transaction processing and customer service experience.
• Experience with managing title and escrow transactions, particularly post-closing and/or funding activities.
• Ability to provide feedback to employees through coaching and training to further their success and a willingness to motivate staff; a leader by example willing to take on additional duties as needed.
• Ability to work remotely with a sense of urgency in a fast-paced, high volume paperless environment while ensuring quality work from team members.
• Excellent verbal and written communication skills.
• A "people-first" approach with the ability to keep the agent and consumer at the center of the transaction.
• Ability to coach team on providing exceptional customer service throughout the transaction process.
• Ability to learn and navigate multiple software systems with an elevated level of competency.
• Demonstrated ability to identify and resolve problems in a timely manner, gather and analyze information thoughtfully and maintain confidentiality.
• Demonstrable history of effectively collaborating with different departments and leaders.
• Adaptable, able to prioritize and manage competing demands with a willingness to try new things.

Responsibilities

• Lead a team of Post Closing Specialists to drive team success.
• Manage capacity and workflow of each Specialist.
• All aspects of hiring, interviewing and on-boarding.
• Staff orientation/training.
• Ongoing training and development.
• Prepare staff schedules; manage vacation requests; review and approve timecards.
• Perform annual performance reviews and performance management as needed.
• Provide support with critical escalations and local leadership questions.
• Identify Escrow Officer needs and take proactive steps to maintain positive experiences, as well as resolve customer complaints and issues in a timely and effective manner.
• Collaborate with key stakeholders to enhance efficiencies of processes and communications.
• Continuously evaluate procedures to proactively seek improvements; find new ways to create efficiencies and increase productivity of team.
• Analyze customer feedback as well as prepare reports for review and recommendation.

Job description

Compass International Holdings, via Integrated Services, seeks a Post Closing and Funding Supervisor to lead a team of Post Closing Specialists and provide centralized support to Escrow Officers. You will drive efficiency, hire and train staff, and collaborate with stakeholders to improve transaction workflows.

The role emphasizes coaching, remote work capability in a fast-paced environment, and maintaining high service standards throughout the closing process.