Remote POS Tech Support Specialist II

NorthAB LLC; Lansing (MI); Remote; USD 28.000 - 39.000; Vollzeit

Benefits dieser Stelle

Medical Coverage

Dental Coverage

Vision Coverage

Paid Time Off

401(k) + Match

Mental Health Support

Maternity/Paternity Leave

Education Assistance

Lifestyle Spending Account

Zusammenfassung

North Hospitality is seeking a POS Technical Support Specialist II for remote work. The role focuses on supporting Oracle Simphony and other POS systems, configuring hardware for new or replacement orders, and maintaining precise inventory records.

Strong communication and customer service skills are essential. Candidates should have 3+ years in call center support of Oracle Simphony and 2+ years in technical customer service, with proficiency in Microsoft Office or Google Suite.

Qualifikationen

• 3+ years experience in call center support of Oracle Simphony.
• 2+ years experience in technical customer service.
• Excellent customer service skills.
• Excellent verbal and written communication skills.

Aufgaben

• Support clients operating Oracle Simphony and other POS systems for hardware, software, or networking questions.
• Fulfill incoming new or replacement hardware orders and configure hardware.
• Route tickets and calls to the appropriate personnel.
• Perform POS data entry tasks and hardware swaps.
• Maintain accurate electronic documents and store information.
• Assist team members in tracking inventory, including RMAs.

Kenntnisse

Oracle Simphony

Call center support

POS systems knowledge

Technical communication

Ausbildung

High school diploma or equivalent

Tools

Microsoft Office

Google Suite

Jobbeschreibung

North Hospitality is seeking a POS Technical Support Specialist II for remote work. The role focuses on supporting Oracle Simphony and other POS systems, configuring hardware for new or replacement orders, and maintaining precise inventory records.

Strong communication and customer service skills are essential. Candidates should have 3+ years in call center support of Oracle Simphony and 2+ years in technical customer service, with proficiency in Microsoft Office or Google Suite.