Remote POS Tech Support: Oracle Simphony & Micros RES 3700

nabancard; United States; Remote; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

401(k) with matching

Mental health support

Paid parental leave

Education assistance

Lifestyle spending account

Job summary

nabancard provides technical support to merchants using point-of-sale systems, with a focus on Oracle Simphony or Micros RES 3700. The role covers hardware, software, and network questions, coordinating configuration, shipments, inventory records, and issue escalation.

It involves one evening and one weekend shift each week, with a remote work setup and a benefits package including medical, dental, and vision coverage, PTO, 401(k) matching, mental health support, parental leave, education

Qualifications

• High school diploma or equivalent.
• At least three years of call center support experience with Oracle Simphony.
• At least two years of technical customer service experience.
• Strong customer service, verbal communication, and written communication skills.
• General computer knowledge and familiarity with Microsoft Office or Google Workspace.
• Availability for one evening and one weekend shift per week.

Responsibilities

• Respond to merchant support questions involving point-of-sale hardware, software, and connectivity.
• Configure equipment for new and replacement hardware orders and complete point-of-sale data entry or hardware swaps.
• Route calls and service tickets to the appropriate teams and escalate complex deployment or merchant issues promptly.
• Maintain accurate electronic records and support inventory tracking, including return merchandise authorizations.
• Coordinate with teammates to keep equipment and support workflows organized.

Skills

Customer service

Verbal communication

Written communication

Call center experience

General computer knowledge

Education

High school diploma

Tools

Microsoft Office

Google Workspace

Job description

nabancard provides technical support to merchants using point-of-sale systems, with a focus on Oracle Simphony or Micros RES 3700. The role covers hardware, software, and network questions, coordinating configuration, shipments, inventory records, and issue escalation.

It involves one evening and one weekend shift each week, with a remote work setup and a benefits package including medical, dental, and vision coverage, PTO, 401(k) matching, mental health support, parental leave, education