Podcast Support Specialist (Fully Remote)

Jobgether SRL; United States; Remote; USD 25,000 - 41,000; Full time

Benefits offered by this job

Healthcare coverage

Dental insurance

Flexible spending accounts

Remote-first startup culture

Job summary

Jobgether SRL is seeking a customer support specialist for a fully remote, remote-first environment in the United States. You will handle inquiries by email, guide users through registration, billing, and subscription management, and resolve billing issues with clarity and care.

The role requires 1–2 years in customer support, strong written communication, and the ability to work independently from home. Healthcare and dental benefits are included in a collaborative startup culture.

Qualifications

• 1–2 years of customer support experience, preferably in SaaS or subscription services.
• Excellent written communication and problem-solving skills.
• Ability to work independently in a remote environment.

Responsibilities

• Respond to incoming listener inquiries through email, providing timely and accurate assistance with registration, billing, and subscription management.
• Troubleshoot common account and technical issues, guiding listeners through clear solutions.
• Review listener accounts, process refunds, and resolve billing discrepancies.

Skills

Customer support

Remote work

Problem solving

Written communication

Job description

• Respond to incoming listener inquiries through email, providing timely and accurate assistance with registration, billing, and subscription management.
• Troubleshoot common account and technical issues, guiding listeners through clear solutions.
• Review listener accounts, process refunds, and resolve billing discrepancies.

Requirements:

• One to two years of customer support experience, preferably in SaaS or subscription services.
• Excellent written communication and problem-solving skills.
• Ability to work independently in a remote environment.
• Competitive hourly pay and remote-first work environment.
• Healthcare coverage, dental insurance, and flexible spending accounts.
• Professional development and meaningful ownership in a collaborative startup culture.

Jobgether

The company provides a subscription technology and digital media platform for premium podcast content across a variety of shows and publishers. It is a small, collaborative, remote-first startup that values employee well-being, work-life balance, and a customer-focused culture.