Platform Observability Engineer - Remote

Twilio; United States; Remote; USD 138,000 - 208,000; Full time

Job summary

Twilio is seeking a Software Engineer for its Platform Observability team, focused on re-architecting telemetry with OpenTelemetry-first approaches. You will help build a scalable observability stack and drive data-driven insights for faster incident response.

The role emphasizes leadership, collaboration with Platform Engineering and R&D, and shaping architectural decisions while maintaining cost-aware engineering practices. Remote from Ireland.

Qualifications

• Proven expertise in building and scaling observability systems.
• Lead technical execution for major components of observability overhaul and OpenTelemetry instrumentation.
• Proficiency in at least one modern programming language (Go, Python, Java).
• Familiarity with high-cardinality data challenges and telemetry correlation techniques.

Responsibilities

• Lead end-to-end architecture and delivery of observability platform components focusing on reliability, scalability, and usability.
• Drive consistency across signals—logs, metrics, traces, profiling—creating intuitive workflows for engineers.
• Mentor engineers and guide design decisions across the platform org and cross-team efforts.

Skills

Observability systems

Distributed systems

Cloud computing

Go/Python/Java

Tools

OpenTelemetry

ClickHouse

Grafana Mimir

Athena

Job description

Twilio is seeking a Software Engineer for its Platform Observability team, focused on re-architecting telemetry with OpenTelemetry-first approaches. You will help build a scalable observability stack and drive data-driven insights for faster incident response.

The role emphasizes leadership, collaboration with Platform Engineering and R&D, and shaping architectural decisions while maintaining cost-aware engineering practices. Remote from Ireland.