Remote Pharmacy Technician – Medication Adherence

Mass General Brigham Community Physicians; Somerville (MA); Hybrid; USD 31,000 - 39,000; Full time

Benefits offered by this job

Sign-on bonus

Job summary

Mass General Brigham Community Physicians in Somerville, MA seeks a Pharmacy Technician - Medication Adherence to join a PHM-focused team. You will identify adherence gaps, conduct patient outreach, and support interventions that improve Medicare Advantage star ratings and member experience.

The role emphasizes collaboration with pharmacists and care teams, adherence education, and coordination across retail, specialty, and mail-order pharmacies.

Qualifications

• High School Diploma or equivalent.
• Pharmacy Technician license or Technician Certification (CPhT).
• 2+ years of experience, preferably in a retail pharmacy setting.
• Familiarity with medication refill processes and pharmacy workflows.
• Strong communication skills and comfort engaging patients by phone.
• Basic computer proficiency and experience with electronic health records (EHRs) or pharmacy systems.

Responsibilities

• Identify patients at risk for medication non-adherence using centralized PHM reports, payer files, registries, refill history, and EHR tools.
• Primarily support Medicare Advantage Star medication adherence measures while addressing adherence gaps across all populations.
• Conduct patient outreach (phone, portal, text as appropriate) to address late refills, access barriers, and affordability concerns.
• Educate patients on refill timing, dosing schedules, and the importance of adherence, within technician scope and under pharmacist guidance.
• Support adherence interventions such as refill synchronization, automatic refills, reminder outreach, and coordination with retail, specialty, and mail-order pharmacies.

Skills

Communication skills

Phone outreach

EHR proficiency

Education

High School Diploma or equivalent

Pharmacy Technician license or Technician Certification (CPhT)

Tools

EHR systems

Pharmacy software

Job description

Mass General Brigham Community Physicians in Somerville, MA seeks a Pharmacy Technician - Medication Adherence to join a PHM-focused team. You will identify adherence gaps, conduct patient outreach, and support interventions that improve Medicare Advantage star ratings and member experience.

The role emphasizes collaboration with pharmacists and care teams, adherence education, and coordination across retail, specialty, and mail-order pharmacies.