Remote Pharmacy Technician: Adherence & Access Specialist

Mass General Brigham Incorporated; Somerville, Northern (MA, KY); Hybrid; USD 65,499,000 - 81,091,000; Full time

Job summary

Mass General Brigham is seeking a Pharmacy Technician – Medication Adherence to support a Population Health Management model, focusing on Medicare Advantage adherence and cost barriers. You will work with pharmacists to identify gaps, outreach patients, and document outcomes using EHR tools.

The role emphasizes adherence interventions, collaboration with care teams, and contributing to quality measures across multiple lines of business. Remote work with in-office Assembly Row access is described.

Qualifications

• High School Diploma or equivalent.
• Pharmacy Technician license or CPhT certification.
• 2+ years experience in retail pharmacy setting.
• Comfort engaging patients by phone and strong communication skills.

Responsibilities

• Identify adherence gaps and support Medicare Advantage Star measures.
• Conduct patient outreach to address refills, access barriers and affordability.
• Document interactions in EHR and adherence tracking tools.
• Collaborate with pharmacists and care team to improve medication access.

Skills

Strong communication skills

2+ years of experience in retail/pharm

Familiarity with EHRs/pharmacy systems

Pharmacy Technician license or CPhT

Education

High School Diploma or equivalent

Pharmacy Technician license or CPhT certification

Tools

EHR systems

Job description

Mass General Brigham is seeking a Pharmacy Technician – Medication Adherence to support a Population Health Management model, focusing on Medicare Advantage adherence and cost barriers. You will work with pharmacists to identify gaps, outreach patients, and document outcomes using EHR tools.

The role emphasizes adherence interventions, collaboration with care teams, and contributing to quality measures across multiple lines of business. Remote work with in-office Assembly Row access is described.