Medicare Adherence Pharmacy Tech (Remote)

Mass General Brigham; Somerville (MA); Hybrid; USD 65,335,000 - 81,091,000; Full time

Benefits offered by this job

Sign-on bonus

Job summary

Mass General Brigham is seeking a Pharmacy Technician to support a centralized Population Health Management model, focusing on Medicare Advantage adherence and access/affordability across plans. You will partner with pharmacists and care teams to identify gaps, conduct outreach, and resolve barriers to improve STAR ratings and member experience.

The role emphasizes reconciliation of refill timing, education on dosing, and collaboration with retail, specialty, and mail-order pharmacies, while

Qualifications

• High School Diploma or equivalent.
• Pharmacy Technician license or Technician Certification (CPhT).
• 2+ years of experience, preferably in a retail pharmacy setting.
• Familiarity with medication refill processes and pharmacy workflows.
• Strong communication skills and comfort engaging patients by phone.
• Basic computer proficiency and experience with EHRs or pharmacy systems.

Responsibilities

• Identify patients at risk for non-adherence using PHM reports, payer files, registries, refill history, and EHR tools.
• Primarily support Medicare Advantage Star medication adherence measures while addressing adherence gaps across all populations.
• Conduct patient outreach to address late refills, access barriers, and affordability concerns.
• Educate patients on refill timing, dosing schedules, and adherence importance within technician scope.
• Support adherence interventions such as refill synchronization, automatic refills, reminder outreach, and coordination with pharmacies.

Skills

Pharmacy technician license

Strong communication

EHR / Pharmacy systems

2+ years retail pharmacy

Basic computer skills

Bilingual skills

Education

High School Diploma or equivalent

Tools

EHRs / Pharmacy systems

Job description

Mass General Brigham is seeking a Pharmacy Technician to support a centralized Population Health Management model, focusing on Medicare Advantage adherence and access/affordability across plans. You will partner with pharmacists and care teams to identify gaps, conduct outreach, and resolve barriers to improve STAR ratings and member experience.

The role emphasizes reconciliation of refill timing, education on dosing, and collaboration with retail, specialty, and mail-order pharmacies, while